Huron Valley Furniture 319 North Main Street, Milford Charter Township, MI 48381

"Be very careful when dealing with this furniture store, especially with one of the Principals, J___y. I went to discuss a serious problem with a custom order of a swivel recliner and sofa. The leather deteriorated in the headrest area only on the recliner. Also, the sofa's color was not consistent with the fabric sample when the sofa arrived. In both cases, the response was abrupt, unprofessional, and generally openly hostile....'they would do NOTHLING to make any kind of adjustment'. Further, "I don't care what you say about me or my store, I don't care". Wow! So, please be careful when you buy something that you hope will last."

"One star is being generous. I would never buy anything from huron valley furniture, again. Spend your money elsewhere. We have been trying to resolve some amish factory defects with furniture purchased purchased in may 2022 and delivered januray 2023 without any sucess. Today I was told by the owner, Judy, to take her to small claims and let's see what the judge says. That's real customer service. FYI - amish does not mean quality. They make mistakes too"

"We recently moved to the area, and found this store by sheer luck. We ended picking up a couple of end tables that was EXACTLY what we were looking for! We will be back to order some chairs and table for our dining/kitchen area."

"My experience was good until I needed the sectional I bought repaired. The sectional was delivered damaged 2 months ago. After multiple calls to get it fixed nothing has been done. I stupidly paid for the sectional in full before getting it fixed. FYI, if you receive damaged furniture don’t pay for it until it’s fixed. Now I have to fight with them to get this done. I won’t buy from them again. It’s a shame because they have high quality beautiful furniture, hence the reason for any stars at all."

"Absolutely the worst customer service ever! I ordered patio furniture (two chairs, a bench and a small table) in June with Frank. He told me that it would be free delivery. I told him that we lived pretty far away (over an hour) and asked if we would still be able to get it delivered. He said yes. At least three times I clarified where we lived to make sure that it could be delivered there and be free (we offered to pay a deliver fee). I gave him our address, the nearest city and how many minutes it was away. He said it was deliverable and free. Due to the virus the manufacturer has difficulty getting materials and so our order was delayed. In the beginning of august the table came in and frank called to ask if we wanted it delivered. I said no that I didn’t want to waste their time to deliver only one piece. Three weeks later the two chairs came in and again frank called to see if we wanted it delivered. When I called back to say yes since we had waited now 10 weeks, the owner answered. She refused to deliver and insisted that frank didn’t know where my location was when he agreed. I explained that I clarified three times and she told me that it wasn’t her problem and to cancel the order. I asked her multiple times if we could figure out a solution, she kept repeating cancel your order. So I did and we agreed on a day and time for me to pick up my refund. She was a half hour late and said nothing to me. I asked her if I could have a conversation with her and she shook her head no and walked away. I have never been treated so poorly by a company when they made a mistake and wouldn’t honor a commitment."