The Tile Shop

"I ordered tile online to pickup here since I live 2 hours away. Even though I paid in full, an employee emailed me asking for a copy of my drivers license to verify my identity. I had to call the corporate line to correct this. Pick up was fine, except for an issue needing to deal with two accounts. They told me to return the 2 kinds of tile when the project was complete. During installation, they discovered one of the tiles were not cut to the same size. What should have been a clean rectangular pattern instead had to be cut to fit. When I tried to return, I was told by sales reps that my receipt says 60 days. Given the buffer time I needed to pickup, the duration of the construction, the time to drive 2 hours, and being told to bring it when I was done, 60 days was not feasible. They refused to take two boxes of tile. I spoke with one rep in Ann Arbor (was told I could return to any store) and two in Troy where I picked it up. Both in Troy told me the manager would call me, and that has not happened over a week+. Nobody could do anything about the different sized tile either. I will not shop here, I have not been made whole, and employees show a complete lack of care for customers."

"Reynard was extremely helpful when I came in to see a tile for backsplash in person before placing an online order. I'm so glad I came in to see it in person because it was not what I was expecting. Reynard showed me a few other options and within minutes was able to grasp what I was looking for and help us place an order Thank you for saving us lots of time, energy and $$ Rey!"

"Awesome products + service! We had a wonderful experience working with Ayman at the Troy location. He was incredibly helpful and offered wonderful service. I had many questions along the way and he was super patient with us. Tile we selected was beautiful and all products arrived exactly when they were supposed to. Though the project is not done, you can see the work in the photo attached! Highly recommend this location + Ayman!!!"

"Renovating our master bathroom had proven to be more of a challenge than I anticipated. While seemingly having endless choices for various products, the endless array of options is exhausting. Victor, manager/designer at the Tile Shop location in Troy, provided the necessary guidance and inspiration needed to achieve a tile selection that has resulted in the master bathroom of my dreams. I highly recommend the Tile Shop for their selection, quality, value, and design."