Pointe Hardware & Lumber

"I had bad experiences before writing this review. Today was the final straw. I valued the fact this store is locally owned, convenient, and is a gem to the community. I came to this place quite often as I tinker around with few projects. I have heard talk about the new ownership, but I took it with a gain of salt. First time I had a bad experience when I had a piece of wood cut 3x. The 3rd time I thought It was me who failed by giving the clerk the right dimensions. I came to the wood cutter explained what happened and asked can he cut out of piece of wood to replace the bottom of a drawer and handed him the drawer. He cut the piece out and there was 1/16 of an inch hanging out. Not everyone is perfect. I bought electric saw to fix it. Another time I had 4 keys made and I asked for a speciality light bulb. I made sure to have the bulb with me because of drawer episode. The new employee handed me the wrong bulb. I looked at the bulb the employee handed noticed right away it was wrong. I was like whatever and grab the right bulb. I followed the fellow to where the keys are made. He cut every last key wrong. Not one key worked. (Found out today a clerk here cut a friend’s keys wrong too) I kept coming to the store, but it was never for cutting anything. I always made sure I did my research before making a purchase. Today I guessed I failed to do my research before hand. I needed to replace a blown fuse. I had a picture of my fuse box as reference. My initial intention was to buy a few just in case. I had questions and was on the phone with a friend because I became flustered. I gave up and asked the guy at the counter my question. He seemed irritated by question. My friend on the phone heard the irritation in his voice. I did my research in the store and answered my question. When I approached the counter again the clerk began to asked did I find everything ok. I told him I got 2 bulbs just in case. He man-explained me about fuses how I was changing fuses wrong (I shut off the power before I change fuses).If I wasnt certain about fuses I should call someone at home, like my roommate. I don't know why he would suggest I have a roommate idk. I felt stereotype. Would he ask that question to a man or an older woman? It saddens me that I will no longer give my business to this business. It was so convenient, it has all the little stuff old homes need in the area. Hopefully it will get better after this review."

"Friendly, Helpful, kind, always ready to help you show you to what you're looking for in the store.."

"Amazing service. The young man took my entire list and gathered it all for me! So helpful and professional."

"I was warmly greeted and readily offered help by the new associate Jordan today and it really set my morning off right. Thanks Jordan! The other long-time associates here are second to none with their knowledge and expertise not only with what is in their store but how to make it work for your needs. This store and it’s people behind the desk are a true neighborhood gem and I will support them with my dollars and patronage whenever possible! I urge you to do so too!"

"Loved this place! Was a little skeptical upon approaching the store but the employees were always asking if you needed help and were always walking around. Seemed like a very comfortable atmosphere where everyone knew each-other and there were so many things packed into a little store! Found some fun things like a bar stain remover that I have never seen before and they even had snacks and beverages. The counter dog was adorable and looked like he ran the whole store!"