Sherwin-Williams Paint Store 820 South Old Woodward Avenue, Birmingham, MI 48009

"I went to this store for help choosing colors. Brian was FANTASTIC! He took a lot of time to show me some great color combinations and give advice. He was sooo helpful. Brian was very knowledgeable about colors and undertones, what works best etc. I can't say enough good things about working with him. Thank you Brian!"

"I’m not really understanding the former reviews of the Birmingham store, but I can only assume they have a new manager and all new employees because I had the BEST experience ever! I am VERY pleased and will return for future projects on our new home. Ashley was awesome-very professional and very efficient. I also had a very positive interaction with Matt in the store. Thank you Ashley and Matt! * Blue grass cloth and Agreeable Grey paint"

"Walked in the store, no one greeted me. Which is one of my pet peeves, but I usually let it go. When I stand at the counter and there are three people standing in the back, just staring at me like I don’t exist, then it kinda becomes an issue. I finally end up up waving my hand in a “ uhm hello, I’m here” manner, only to have one of the men point to someone else who I guess will be with me when he feels like it. Turns out only two of the guys in back actually worked there and the other gentleman who gestured must have been a long time customer, because the conversations they were having were all much more important than what I came in for. I realized that the younger man who actually worked there was taking care of a different customer that must have walked in while I was looking at paint samples prior to me stepping up to the counter. Even so, he did see me. Just standing there obviously waiting, and said nothing. He was mixing paint and having a random conversation with the previously mention long time customer, no recognition of “ I’ll be right with you” or “sorry for the wait”. Finally I told him what I was looking for and he got what I needed quickly. The whole time I felt like was interrupting his conversation with the other long time customer. I’d ask a question, he’d answer, then turn his back right towards the other guy, talking about people they knew in common, or whatever it was. I was a second thought and an interruption. I don’t usually post things, but seriously. Very poor customer service. He did answer my questions, and get what I needed, but not handled well and did not make me as the customer feel comfortable. I’ll stick to the royal oak store. (Not that the Birmingham store will really care or read this and care). Update: returned to the store 5 years later because it was on my way. Best experience yet. The employee that was helping was the nicest human ever and really helped me figure out what I was looking for. I’m glad I gave it another chance!"

"This store is one of my favorites, they take care me with education and professional services.. I totally recommend this paint store.. always the best quality paint, Emerald"

"I really wish that i can give this store 0 stars Really don’t know how to deals with customers Been customer with Sherwin Williams for the past 5 years and have my contractor account with them, never had a issue with all stores except that one in Birmingham This is my second issue First issue that i had they gave me unsealed gallon and spilt all over in my front seat and floor and the store floor because I thought gallon was sealed 100% and I didn’t want to make a big deal Thats my second issue today at the store with Loura (the manager) we had a problem that we purchased with the supplies and went to swap she didn’t want to do it. Really wanted to share because of the attitude...:"