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Chervon North America
769 Seward Avenue Northwest, Grand Rapids, Michigan 49504
About the Chervon North America
Chervon North America is a store located at 769 Seward Avenue Northwest in Grand Rapids, Michigan. As a leading retailer in the United States, Chervon North America offers a wide variety of products ranging from tools and equipment to outdoor power equipment and accessories. With a focus on quality and customer service, Chervon North America is dedicated to providing customers with the best shopping experience possible. Visit us today to explore our extensive selection of products and find everything you need for your next project or outdoor adventure.
769 Seward Ave NW #102, Grand Rapids, MI 49504, United States
Opening hours of Chervon North America
Monday:
08:30 - 20:00
Tuesday:
08:30 - 20:00
Wednesday:
08:30 - 20:00
Thursday:
08:30 - 20:00
Friday:
08:30 - 20:00
Saturday:
10:00 - 18:00
Sunday:
10:00 - 18:00
Reviews of Chervon North America
"It's a 3rd party call center that has a contract to perform customer service for Ego named Zedd Customer Solutions based in Toronto. It's not a professional call center as it seems to be a terrible customer service. Imagine getting your tools registered and you have an issue with it and you call the number thinking that your going to provide your information to Ego but your really giving your information to some 3rd party company with a bunch of Indians. Atleast get a different call center to work for you instead of this one because customer service is terrible"
"Their Customer Service Department should have a name change to just, "Customer" as there is NO SERVICE. Or better yet, "Customer No Service Department." After leaving 3 messages, which their vm said they would return the call within 24-48 hours, I continued to call, only to hang up after 30 minutes as I thought I should go on with my life, and hey...they said they would be calling me back. After 2 months I finally got a nice and helpful lady to speak with. Her "lead" was Andrew V. who indicated I had NEVER called! This company, or at least the Skil area is very unskilled in how to treat their customers. Or shall I say, former customers as there is no reason to purchase any other tools with their name on it. They offered to send me swag. LOL. As if I wish to advertise their company. btw, my problem, as I've read others have had was a leaking battery. Not a good thing for an electric lawn mower! Save yourself time, energy, and money. Just purchase another company's products and leave Skil alone."
"Cannot get in touch with a customer service representative to return parts. Have called four times - on hold forever, prompts for a return call or for you to leave your phone number don’t work. Nothing resolved ."
"can't find -* ..HORRIBLE CUSTOMER SERVICE, BATTERY FAIL, REPLACEMENT BATTERY FAILED, ON DEATH HOLD FOR HELP... PHONE PROMPTS DON'T WORK, STUCK I A LOOP... HATE THIS"
"Wife works here amazing place."
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