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Costco Tire Center
30550 Stephenson Highway, Madison Heights, Michigan, United States
About the Costco Tire Center
Costco Tire Center is a one-stop shop for all your car repair and tire needs. Located at 30550 Stephenson Highway in Madison Heights, Michigan, this institution offers top-quality service and products at competitive prices. Whether you need new tires, tire rotations, or general car maintenance, the friendly and knowledgeable staff at Costco Tire Center is here to help. With a convenient location and a wide selection of products, Costco Tire Center is the go-to destination for all your automotive needs.
Photos of Costco Tire Center
30550 Stephenson Hwy, Madison Heights, MI 48071, United States
Opening hours of Costco Tire Center
Monday:
10:00 - 20:30
Tuesday:
10:00 - 20:30
Wednesday:
10:00 - 20:30
Thursday:
10:00 - 20:30
Friday:
10:00 - 20:30
Saturday:
09:30 - 18:00
Sunday:
10:00 - 18:00
Reviews of Costco Tire Center
"Good but extremely busy, and couldn't get my spare back into the truck (pulley system). Of course when I got home it went up perfectly fine."
"If I could rate this 0/5, I would. matter of fact if i could go lower i would. Worst service ive ever experienced as a member of 10 years this is absolutely unacceptable I purchased tires online which are the correct size for my car, and they refused to put them on because they were the "wrong size". I used their website and their make and model search to pick them out, and they wouldnt install them. after waiting 2 hours they told me to get a refund and get a different set and when i asked for the manager he came out and started arguing with me and threatened to kick me out of the store for shouting when I was civilly asking for compensation because I did not get them mounted nor did I get them balanced and I payed for nothing. By the way taking the tires without installation voids warranty. There was no room for negotiation. Also appointment times are extremely long. -100/5 DONT RECOMMEND DO NOT GO HERE. will not be coming back"
"I just called Costco cuz I bought my tires there and I have a flat and said I have a flat tire. When can I come in and they're like well. We're booked for the next 3 days. I said yeah but I have a flat. They don't care. They sign, come in and wait three to four hours and I might get in. Just heads up I have a flat lol. If you have a tire business and you want to take over this industry, just provide a service for people who have flats when they have a flat. Not 3 days down the road. If I find such a place I will report back to here so that everyone else who's getting subpar service will have a place to go"
"Customer service is mediocre at best. Went there last week, stood in front of the front desk for 5 minutes and nobody helped me. Went inside Costco, did some shopping and came back right after, stood in front of the front desk again, and when I was ready to leave, one of the gentlemen decided to ask what I was looking for. I needed to purchase a set of winter tires, and the customer associate's feedback was: "you cannot buy winter tires now, manufacturers don't start making them until later during the year". I drove to Belle Tire on 14 mile and purchased the tires the same day, had them installed two days after. I paid $150 more at Belle Tire, but still better than dealing with Costco's customer service."
"Hands down one of the worst customer service experiences I have ever encountered. The only thing they care about is making money. So much so that the assistant general manager Ruth asked me, if I could just ask someone to help me pay for the tire since as a graduate student I couldn’t afford it, additionally telling me to just apply for the credit card. She told me this as I had tears in my eyes from frustration as I just purchased this car and Costco placed these tires on one month ago. She showed no empathy, not even an apology, just wanted me to find a way to pay for it. They told me they couldn’t fix my tire that was purchased there one month ago and then proceeded to tell me I might need a new rim. They told me they couldn’t find why I had a flat tire. Within one hour of going to belle tire in royal oak, they not only found a hole in my tire but they fixed it absolutely free even though the tires were purchased at Costco. I would not waste my time on the awful customer service here. Highly recommend belle tire in royal oak! Believe the one star reviews."
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