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Dave's Glass Service
Kalamazoo, Michigan, United States
About the Dave's Glass Service
Dave's Glass Service is a trusted institution located in Kalamazoo, Michigan, United States. Specializing in a variety of services including car repair, furniture store, general contractor, home goods store, and more, Dave's Glass Service is your one-stop shop for all your glass needs. With top-notch customer service and expert craftsmanship, you can trust Dave's Glass Service to provide high-quality products and services to meet all your glass-related needs. Whether you need a windshield repaired, custom glass furniture made, or home windows replaced, Dave's Glass Service has you covered. Visit us today and experience the difference that quality service can make.
Photos of Dave's Glass Service
Corners Ace Hardware, 8136 Shooting Star Lane Behind Texas, Kalamazoo, MI 49009, United States
Opening hours of Dave's Glass Service
Monday:
08:00 - 17:30
Tuesday:
08:00 - 17:30
Wednesday:
08:00 - 17:30
Thursday:
08:00 - 17:30
Friday:
08:00 - 17:30
Saturday:
09:00 - 12:30
Sunday:
Day off
Reviews of Dave's Glass Service
"Terrible experience working with Dave's. We had one custom receptionist window installed in our office and it took over 4 months. Every communication had to be initiated by me to find out the status. After two months I called to check the status and they scheduled me for an install. The first install date came and went (we were told parts had not arrived). The second install date came and they cut the glass to the wrong size. 4 months after the first communication our glass was finally installed and the only apology for the delay came from the installer. The only thing they were prompt on was sending us our invoice for full price. I have used Dave's Glass in the past for a few other needs and after this experience I will never use them again."
"I recently had the back glass of my 2011 Chevy Impala replaced. Dave's Glass did a great job. It works like a charm! Kelly was sweet to work with and had great customer service skills. I will def be back for my glass and mirror needs! Thank u Dave's Glass!!! :)"
"The associates at Dave’s glass are professional and eager to satisfy their customers. Their products are top notch, and with their design input regarding the heavy glass enclosure and professional installation, we ended up with a beautiful shower. They also provided the mirrors for the bar area, installed around intricate scones. All in all Dave’s glass did a great job and we are completely satisfied."
"Brought my RV window in to have the glass replaced after a RV park broke it with their mower. I dropped the frame off and they told me 1-1.5 weeks till it was ready. After 2 weeks of not hearing anything I called them. They didn't seem to have any idea about my window and after being on hold for a few minutes they came back and said they just had to put the glass in the frame, will be ready the next day and they would call me to let me know it was ready (they asked for my phone number again so they must have lost it) I waited 4 days and called back. Once again put on hold for a few minute then told "oh, they are working on it right now, will be ready by tomorrow, can we have your phone number so we can call and let you know?" Another 3 days goes by and still nothing so I call AGAIN. This time I was told "umm we are really busy, can we call you back later?" I saw "yes". They never called me back so I called again the next day, I was put on hold and transferred to different people 2 times before someone named Brian came on and told me the window was ready but they lost the hinge that rivets to the frame (and holds the window to my RV) Once again I was asked for my phone number so they could contact me after they searched for a new hinge. Never heard anything back so I finally called AGAIN and Brian told me "yea, guess we cant find a hinge so we will have to buy a whole new frame from the RV dealer" (keep in mind they couldn't call ME to tell me this, they have been waiting for me to call every time) Now it has been almost 7 weeks since they put the order in with the RV dealer, I emailed them on 8/20 and asked what the status of that was. Brian then responded that he had called them and the dealer said they would call him back, they didn't so he called again and left a voicemail. He then wrote that he would call again first thing the next morning and update me. It is now 8/28 and I have still not heard back from anyone. I have never worked with a business that has acted this way and honestly am quite annoyed. I waited a few weeks to write this review so my emotions wouldn't make me write stuff I would regret. I have now gone almost the whole camping season without a window in my RV because of this whole debacle. I wasn't too upset when they told me the hinge was lost, I get that things happen and no one did it on purpose, the thing that has really gotten me annoyed is that almost every time they told me they would call me, they didn't. Its almost like they lost my phone number every time because they asked for it every time I called. I'm trying to be understanding but as the weeks go by, its getting harder and harder to do that. **10/20/18 update** They finally brought out my window on September 6th, but it was loose in the frame and the rivets were coming out of the hinge. Long story short they bent the hinge installing it, I had to provide rivets and a rivet gun for them to install new rivets, and they had to use silicone to stop the window from moving in the frame AND IT LEAKED WATER INTO MY RV!!!! The guy installing it even told me he isn't trained in auto glass, just house glass installs. I went to an RV surplus shop and bought a window from there. It has some scratches in the glass but at least its sealed like it would be from the factory. I will still have to take my trailer to a RV dealer in the spring because they pulled loose the rivets on the hinge part that rivets into the trailer so it still leaks some, but a strip of duct tape across the rivets will allow that to last through winter storage with no leaks. 01/28/19 update Talked to a manager for a long time on the phone a couple months ago, I'm still annoyed that this all happened but they did compensate me in a mutually acceptable way and we discussed how this could be prevented in the future"
"First, the finished product looks great. I have concerns on the glass movement when the door is opened/closed but they are the professionals. The installers say it was addressed but we will see with time. Second, we are not entirely happy with the process of ordering and install that occurred. I placed the deposit on 4/17/18. The glass was ordered and install was scheduled 2 weeks later (so far so good). The installers came as scheduled and determined the measurements collected were incorrect (it happens). The re-cut glass took an additional 5 weeks. Mind you, my wife is very pregnant and the second shower is across the house. So nightly travels to and from the bathroom is not ideal. The installers came back with the re-cut glass and it all fit. During install, I was told it should only take 1-½ or so to complete. It ended up taking the entire morning (4 ish hours) as they had to keep meeting other installs to get pieces and parts due to not having everything form the starts. They said something about the shop not getting everything together for the job. In the end the finished product is nice (see pic). We wish we knew how this would have gone from the beginning. So our expectations would have been different. We understand things happen but when a “rush” piece of glass to get re-cut takes nearly 3 times longer than the first cut, I lose an understanding of the situation. As of now I have not received a bill for the remainder of the cost but will defiantly not be coming back for the other bath project nor, recommend Dave’s Glass to others without some sort of deal. In the end a product that should have taken 2 weeks to order and 1-1/2 hr to install took 7 weeks to order and 4 hr to install. Not a great outcome. Plan accordingly. Update (19-June-18): 3 Star changed to 5 Star Derek was quick in response (within 24 hr) to this posting and contact me by phone. Very pleasant person to chat with! After discussing this issue with me, Derek went above and beyond with a financial discount in response to the timeliness of the install. Very unexpected and much appreciated Derek. Thank you again. It was mentioned that further investigation and ordering process changes may take place to remedy this issue from occurring again in the future. It is very encouraging to hear Dave’s Glass is welcoming of productive criticism and is proactive in correcting the way they do business. Thanks again Derek. We will defiantly be back for future bathroom renovations. Matt"
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