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west elm
1958 Breton Road Southeast, Grand Rapids, Michigan, United States
About the west elm
West Elm is a renowned furniture and home goods store located at 1958 Breton Road Southeast in Grand Rapids, Michigan. Offering a wide selection of modern and stylish furniture, decor, and accessories, West Elm is the go-to destination for those looking to elevate their living spaces. With a focus on quality craftsmanship and contemporary design, shoppers can find everything they need to create a chic and inviting home. Whether you're looking for a new sofa, a statement rug, or unique wall art, West Elm has you covered. Visit their store in Grand Rapids today to discover the perfect pieces to fit your personal style and elevate your home decor.
Photos of west elm
1958 Breton Rd SE, Grand Rapids, MI 49506, United States
Opening hours of west elm
Monday:
10:00 - 19:00
Tuesday:
10:00 - 19:00
Wednesday:
10:00 - 19:00
Thursday:
10:00 - 19:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 18:00
Reviews of west elm
"I have tried to visit this store several times on my way home from work, each time getting there no later than 10 minutes to 7pm to quickly pick something up and the doors are locked. It is my understanding that when a store is open till 7pm, the doors remain open till that time as well. This falls under poor customer service to me and it is very disappointing coming from a store as well accredited as West Elm."
"Sales people and manager were exceptionally rude. I was shopping for a gift off a registry. A sure sale and they still couldn’t be bothered to be nice. Just bored and disinterested"
"Their choice of furniture on site alright, if not a bit pricey. Their in-store customer service is actually quite good. They're helpful and think through design options. Overall that part is OK. And we are happy with the items that did get delivered. But not everything got delivered and it was horrid... The delivery and billing however is bad on so many levels. If you buy any more than one item that needs to be manufactured and shipped, prepare for an agonizing billing system that keeps double and triple charging and reversing charges. They once completely wiped out my credit limit through false pings. And when you raise with customer service on the phone, they seem friendly and try to help but they truly can do nothing. One item ended up stuck in a limbo of charging my card and reversing the charge every two weeks for three months despite being cancelled. It would almost be funny if it were not agonizingly painful."
"AVOID!! Went to this Grand Rapids location and the customer service was just terrible. We walked in and did get a casual hello from an employee who was restocking a couple items. We said hello and decided to patiently wait since her hands were full. She decided to just keep stocking more items versus help us and we just stood watching. She finally called over to another employee who was behind checkout counter, on her phone scrolling, back to us. This person seemed bothered that we needed assistance. We asked our ONE question, which was the sole reason for our visit, and she responded with, I don't know. She walked us over to a third employee who also responded, "I don't know, did you check the website?" At this point I was getting frustrated because the attitudes of all employees were such that I, as the customer, felt like I was burdening them. I told them I did check the website, but I hoped they, as the direct store, could more easily help me. It was at this point they started directing me to "just shop at Pottery Barn." I calmly made the point that when you are dropping this kind of money on nice items, one expects a bit more help in small issues, to which the third person (who CLEARLY did not want to be bothered any longer), said "Just go to Home Depot then." That was the moment I gave up. I work on home restorations, and I was working that day. I strongly feel I was typed as, not worth thier time, due to not being glammed up. That said, I do see MANY other reviews with the same customer service complaints, so perhaps it is just all people they dislike. I will NOT return, and I most certainly will not buy online. The demise of store fronts are not the online options, it's your total distain for the customers."
"It really is hit or miss at this store. Customer service varies from wonderful to really bad. Even though they have visually appealing and modern looking options, furniture quality is mid grade at best. Online purchase returns are difficult to return and my last experience with this made me wonder if I'd ever do online purchases through them again. I've been coming here since they opened this location and feel like in store customer service has taken a nose-dive in the past 2 years."
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