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Costco Tire Service Center
27118 Gratiot Avenue, Roseville, Michigan, United States
About the Costco Tire Service Center
Costco Tire Service Center in Roseville, Michigan is a one-stop shop for all your car repair and tire needs. Located at 27118 Gratiot Avenue, this institution offers top-notch service and a wide selection of tires for all makes and models of vehicles. Whether you need a simple tire rotation or a full set of new tires, the skilled technicians at Costco Tire Service Center are here to help. With competitive prices and excellent customer service, you can trust Costco Tire Service Center to keep your vehicle running smoothly and safely.
Photos of Costco Tire Service Center
27118 Gratiot Ave, Roseville, MI 48066, United States
Opening hours of Costco Tire Service Center
Monday:
10:00 - 20:30
Tuesday:
10:00 - 20:30
Wednesday:
10:00 - 20:30
Thursday:
10:00 - 20:30
Friday:
10:00 - 20:30
Saturday:
09:30 - 18:00
Sunday:
10:00 - 18:00
Reviews of Costco Tire Service Center
"hands-down the best customer service I’ve ever experienced at a tire shop! Employees here are the best! Kind courteous understanding and really really helpful! Well done Costco you got it right by hiring your employees in the tire center. I almost forgot to mention how fast the services! Will definitely be coming back for any repairs or new sets!"
"Micah and crew were amazing, polite and prompt. They had helpful attitudes even though I ordered the wrong tires at first. By far one of the best experiences I've had."
"I’d Give them zero starts if I could! Mail in my back tire and I’m losing pressure. It’s a Sunday so NOWHERE is open to plug a tire with the exception of Costco, Sams and Firestone. I called five times and no one would pick up so I called trying to talk to someone in administrative services. Guy finally picks up and tries to put me thru. Just goes back to ringing from hold. Hung up and called back to admin services and lady picks up…she doesn’t get that I dont want to drive there if they can’t get me in. I don’t have a ride so sitting there for three hours isn’t an option. No one ever picks up. I drive there and park, walk up to the open bay door and ask the bearded guy if there was any chance of getting a tire plugged…if you want to leave it I can prob get to it in a few hours. Just what I was afraid of …I told him if he would have picked up the phone on any of the five times I called he could have saved me a kinda dangerous trip!"
"Started off great, soon as they picked up I was placed on hold for ten mins. Then they came back to the phone & placed me back on hold for more time.. I stated this would be my first time coming to a costcos. John booked my appointment gave me my price i thought I was all set.. however, a friend of mine mentioned I may need a membership to receive services..so I called back to confirm, John says"we won't be able to service you" I inform him, this information would've been nice to know at the beginning of our interaction. He replies blankly, and dry as if he could careless. "OK" is all he says smh. No apologies, no explanation on the policy nothing. But you were so chatty when I initially made my appointment. Customer service is everything, but there's was lacking empathy. and some accountability would've been a better, more professional way to handle the matter John. Not once did he mention a membership, if I had one, or anything close to it. I'm sure Costco would rather there employee's offer or suggest a membership, rather than turning away potential members. But John probably doesn't know any better... i would've been really upset to drive all the way up there and find this information out, when he should've mentioned this to me initially when I called about my tires & receiving service... you're an employee of Costco's so you'd know the rules and regulations, however like I stated I never had been to Costco's so I wouldn't know & Him never asking me if I was one was faulty in his end, just assuming and setting me up was a rush job. Costco lost out on a potential member , I more than likely would've signed up for one still if he had offered it. But there loss!"
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