Pak Mail 1409 West Main Street, Gaylord, MI 49735

"I use pakmail to ship for my small business. The staff is friendly and knowledgeable. I recommend them for your shipping needs."

"Unfortunately the Gaylord location does not provide passport services."

"No complaints. I've been here a hundred times for returns. They even helped me locate some tracking numbers once when the company I was shipping to claimed they never got the package. That's above and beyond and helped me out tremendously."

"Extremely unhelpful staff who were unable to answer basic questions about receiving. They attempted to direct me to another location...125 mi away! Edit for clarity to owner's reply: Thanks for taking the time to reply, but no I had asked questions regarding your location receiving a small retail package for me. I was told to try a location 125 mi away. I followed up to clarify and never received a reply. Nothing to do with UPS."

"I received excellent customer service at Pak Mail. I brought in 4 packages with prepaid labels. One package was from Amazon and I only had a QR code for the return. The customer service rep helped show me how to get a regular label from Amazon in my returns since they can’t scan QR codes for returns as an authorized dealer. Everything was seamless and easy. Having a drop off point for both UPS and FedEx in one building is incredibly convenient."