LaFontaine Chrysler Dodge Jeep RAM Fenton

"Easiest and fastest experience I’ve had, all while working from home. Jenelle and Grace made the experience of getting a new car quick and painless. They sent all of the paperwork electronically, walked me through the process, found me the best option for a loan that fits my budget, and then had the car ready for pick up first thing in the morning."

"I wish I could give more stars, and that is all a result of their Sales Manager Gary Cooper. He is the personification of customer service. Not only has Gary gone above and beyond for us during the purchasing process, his follow up and commitment to our positive experience after the sale has been second to none. We are enjoying our Jeep Grand Cherokee and strongly encourage anyone interested in a vehicle to stop by! It's also noteworthy to mention that we live over 30 miles away and chose this dealership in lieu of the dozen others between our home and LaFontaine in Fenton. And we couldn't be happier with that decision!"

"I thought the need to share this crazy service experience. My daughter purchased a 2015 Chrysler 200C around 3 years ago from this dealership. We had to have some warranty work done shortly after the purchase which the dealership helped with the cost of the non-covered items which was terrific for them to do. We really hadn't had any other need for their services until we decided to get an oil change and the radiator flushed and filled. My husband normally takes care of these type things, but due to other obligations we decided to take to the dealer. Pretty much right after my daughter got her car back the heat wasn't working like it use too. We scheduled an appointment to have it looked at. To make a very long story short, the heater core was in need of being replaced. This was also a warranty item. After many calls to the dealer for status updates and after I called the warranty company myself the repair was approved to be done. The dealership was HORRIBLE about keeping us informed as to the status of the repair for about the first half of the time vehicle was there. I even talked to the Service Lane Manager twice and he was very apologetic, but still failed to get back with me like he said he would. In the end though our Service Advisor, Zak came through for us (only reason giving 3 stars and not the one or two planned on giving) and even took the vehicle to my daughter's work right down the road from the dealership after the repairs were completed (found right at the end that the coolant reservoir also needed replaced). The vehicle was there a day short of three weeks and SO far the heat is working beautifully."

"First off, my service advisor was very pleasant and easy to work with, Unfortunately that is the only positive i have. I had my oil changed, the first one on my new jeep. Upon returning home, i noticed a small leak. Being someone that worked in the industry i assumed it was just a sloppy oil change. I went inside and came back out about 10 minutes later. Finding a large oil leak in my drive way. My undercarriage was soaked as well. I checked oil level, noticing slightly low. I fired up the engine finding oil spraying from my oil filter cap. It was loose and the gasket was not properly installed. I called and was calm, explained i would come back considering less than a 5 mile drive. Upon arrival i noticed a slight tick in the engine… NEW VEHICLE…. The advisor and i think manager were both friendly and eager to get it fixed. They also offered to clean my drive way. Fast forward… multiple unanswered text and still no driveway cleaned, no communication as to why it is not done, and as i think, there was really no retribution other than “sorry” for wasting my time and making a mess of my truck and driveway. Mistakes happen. I am ok with that, but a complete lack of concern for the customer once he or she leaves after YOU made a mistake. Unacceptable. I have texted and email their service manager… i will follow up with his response of/when i get it. I hate being a KAREN about this but it is just unacceptable."