BMW of Ann Arbor Service center 501 Auto Mall Drive, Ann Arbor, MI 48103

"Incredible incompetence. I have never had a single experience here where they didn't screw up at least one thing. And most of the time they never admit to their mistakes. Easily the worst service center I have ever worked with, and that's saying a lot. I can't understand how they claim to be associated with a luxury brand like BMW. They're terrible at communication; it's impossible to get them on the phone, and they can never seem to follow up - I always have to call to check on the status of my car when they could have easily let me know that it was ready. Estimates of both time and money are always wildly off base and they're never up front about anything. They've screwed up so many basic things that I can't image trusting them with a serious repair or safety critical maintenance. It's a shame that BMWs require so much dealer intervention, because working with this place has made me never want to own a BMW again. Edit: After reading the other reviews, I see that someone often comments saying to give them a call if the service wasn't satisfactory. Well let me tell you that I've tried calling the number multiple times and never gotten through. If they really want to talk to me, they have my number (and that goes for all the other reviews where they've commented requesting a call - good customer service would be to call the customer that has a problem. Instead, they passively push it off on the customer and make it look like they "tried to help".)"

"Jordan was wonderful from beginning to end through my service appointment. He made it very seamless and I was in and out with my loaner in less than 15 minutes. The service performed was professional, sending me a video of everything that was done and also evaluated, and it was completed in a timely manner. I have had service for other vehicles in different dealerships who don't even come close to the quality of service BMW has. Hands dow, the best customer service in vehicle service in Ann Arbor."

"Neal, my representative looked over all my information and made sure I was getting the maintenance I needed and in an economical way. I really appreciated his advice and he definitely saved me money. Carol assisted me with getting a loaner so I did not have to wait and made everything go smoothly. This is an experienced professional place to come to get your vehicle maintenance."

"We were on a cross country trip and the engine light came on. We tried in Salt Lake City and a replaced sensor seemed like the issue was resolved. 800 miles later the light was on again. When we arrived at BMW of Ann Arbor Neal Kotlarek gathered all the information from all his resources and listened carefully as we explained what had been done. He was reassuring that the car would be fixed and we would be able to continue our cross country trip. It was finished in the time he had estimated, kept us informed about where things were. Found a warranty recall that saved us! We were and are extremely impressed and satisfied with Neal and the team at BMW OF Ann Arbor."

"Dusty and team are very professional and most competent. Service was prompt and price was fair. My vehicle just turned over 80,000 miles and runs like new! Fabulous service. Keep up the good work."