Woodland Creek Furniture

"Woodland Creek is an awesome company, and I truly enjoy working with everyone there."

"We bought a couple of bedroom sets from Woodland Creek about 10-12 years ago and we were very happy with it so when we needed another bedroom set we went back. Unfortunately our experience this time wasn’t as good. First don’t let them fool you that the stuff is made in Michigan by craftsman. It’s made in Indonesia. We found out after waiting for 16 weeks for delivery and we’re told it was delayed on the boat. Second communication on delivery was poor at best. A 70 year old man on a FedEx truck showed up with no tailgate lift to get it off the truck. Fortunately, we paid some workers building a new house on our street who had a skid steer to unload it from the truck. When we inquired about white glove delivery we were told it was “very expensive”. We didn’t ask if it was expensive. We asked if it was available. After my 24 year old daughter and myself uncrated, unwrapped and carried it up to the second floor of our lake house we found that the screw holes on the center support for the mattress didn’t line up. We turned it around in the other direction and it was still no bueno. We like the style of the furniture but for the price I was hoping it was made in America by craftsman like they lead you to believe and that the quality was a little better. I don’t know if the company has gone downhill or if it is just the state of the country post pandemic. It seems like no one can find good help anymore."

"Do not do business with Woodland Creek Furniture. My personal experience: We ordered a dining table, coffee table, and end table on 3/23/2023 and paid in full at the time of purchase. The estimated lead time on each item was 12-14 weeks. I phoned them in May inquiring about an update. I was given an estimated completion of 6/28/2023 with an additional crating and shipping time of 10-14 days. This window came and went with zero correspondence from Woodland Creek, and I inquired again about an update in the third week of July. I was told that the coffee table and end table were finished, but there was an issue during the quality check of the dining room table and that it had to be sent back to the builder to fix an epoxy issue. I received no update or correspondence at all and reached back out to them on 8/7/2023. I was told and I quote "Your order will be completed tomorrow and will ship in 7-10 business days." After receiving zero correspondence, updates, shipping notifications, etc. again, I contacted them again on 8/21/2023. I was told that the same defect was found during the quality check and that in addition that, the table top had warped, quote, "into the shape of a taco" and that a new table top would have to be made with an estimated lead time of three weeks. I was offered a discount of $360. I was not satisfied with this and the discount offer was increased to $540. After discussing this with my wife, I canceled the entire order. Then received a phone call from a warehouse manager apologizing. He offered me free white glove delivery, and the $540 discount, and guaranteed that it would ship the following Friday if I kept the order. We accepted the offer and waited. Friday came and went and I contacted them today for an update. I was informed that the entire order was canceled, with no explanation why, and no one had contacted me to tell me this. Do not trust this company, buy furniture elsewhere."

"We were looking for a rustic looking King Size bed that would match our current furniture and we found it at Woodland Creek Furniture. The quality of the bed is fantastic and is something that will be enjoyed for years to come. Highly recommend this company."

"I wanted to write a review for Woodland Creek Furniture. I am actually really glad that I ordered my bunk beds from Woodland Creek Furniture. I was in the furniture business for almost five years. I owned my own store so I was optimistically hopeful that I had made a great decision. I had a nice large room that I wanted to convert to a kids game room and wanted to buy three bunk beds for this same room. I wanted the bunk beds to be strong enough that any size adult could sleep on them. I wasn't sure who would be using them but since I have a lot of grand kids and children of my own, I decided to seek out the strongest beds I could find. I came across Woodland Creek Furniture during my search and found this particular style of bunk bed that I loved. I called the company and Scott was the salesperson that helped me. He was very informative and answered all my questions to my satisfaction. I did have an advantage since I had previously been in the furniture business, I knew what questions to ask. I confirmed twice the color selection and style that I was ordering. Since I was ordering three sets of bunk beds I wanted to absolutely make sure that I was ordering the exact beds and they were absolutely clear on my choices. I was given an estimated delivery time and was explained the entire process. There is always great anticipation when anyone orders furniture for their home. It is a very personal purchase and one that lasts a very long time. I called to inquire how my order was coming along and Kallie responded very professionally and very directly to my inquiry. My order was delivered just this past week as promised. The Fedex driver called me the day before to notify me of the delivery as was promised. They also had a tracking number that I could follow my shipment from Michigan. The Fedex driver was awesome. He was able to back right up to our garage doors and helped us unload the crates. I was shocked at how well the crates were built. Of course I had another person there to help me remove the two large crates with the help of the Fedex driver. Once the crates were unloaded the Fedex truck left. We had the crates taken apart within 30 minutes. There was absolutely no damage on the exterior of the crates and the inside was perfect. Their packaging technique was amazing to me. Since I was in the business, I knew how it should be packaged and Woodland exceeded my expectations 100%! Everything was wrapped tight and careful with plastic wrap and cardboard. I had all three bunk beds set up within several hours. I was missing some wood screws for one of the bunk beds but I was so happy with my beds that I just ran to Home Depot and purchased $7 worth the wood screws. The quality of the beds were a 10 out of 10. The stain and distressing was perfect. We are thrilled with our decision to purchase from Woodland. I feel bad for those customers that have had a bad experience because my was just the opposite. Good Luck in the future with all your furniture purchases!"