Firestone Complete Auto Care 820 West McKinley Avenue, Mishawaka, IN 46545

"i had my iol change 2/19/24 they tryed to charge my cfna card(firestone card)said it did not go through.so i paid with visa.iget home and my firestone card was charged. now cfna is giving me a hard time disputing the charge.store front desk person does not know what he is doing!!! stay away from this store!! firestone McKinley ave,mishwaka in"

"I had made an appointment online a week in advance to get my tires changed. Online on their site I had added 4 $75 tires to my cart and put in the appointment. On the day of my appointment they called me two hours after my appointment time ( I had dropped off my car early to get to work) to inform me that they can't get the tires I had ordered but did have 4 new tires for a total of 900 dollars that I could get. Now $450 dollars to a $1000 dollars for tires is a massive jump. (Installation fees included) I will not be using firestone again this is the third time in a row I've had issues with Firestone (twice in California). This whole bait and switch shady tactic is abhorrent."

"Avoid this location like the plague. Totally useless. I wasted 3 hours of my time trying to get an alignment done. I made an appointment and had my vehicle details. The shop didn’t have the required tools available. They called me back and the guy was turning the tie rod sleeve with a pipe wrench. They tried to tell me the inner tie rod ends were bad and needed to be replaced because they were spinning. I asked if he loosed the jam nuts on the adjuster sleeve and he said no he didn’t have the tools to do that. I took the truck to a different shop and they aligned the truck with no issues. There was nothing wrong with the inner tie rod ends. I will never come back to Firestone"

"It was a horrible experience I had taken my car in for a simple inspection. I've had my car a year and a half and never taken it to a shop because I never drive it. I popped the hood the night before I took it to firestone and everything was fine. The day after taking it to firestone my check engine pops on, my rpms are going up and down when parked, my oil cap is missing and my engine is covered in oil. I went in and they denied it all and told me I've drove my car alot since then when in a week I've only put 50 miles on it and 40 miles were driving to firestone and back home. The employees were nice to my face but you could hear them running their mouth to each other. No accountability for a bunch of grown men."

"We have been customers of Firestone for years throughout multiple locations and this has to be worst with customer services. Called to verify an appointment multiple times and they still somehow manage to lose it. I get a reasonable wait time but it should not take the end of business day for a oil change. Safe to say we will not go back."