Quick Lane Express 40331 Van Dyke Avenue, Sterling Heights, MI 48313

"The girl that took my info was just rude and kept rolling her eyes and side eyeing me. I asked her how long it would take to fix my 2 tires and she rolled her eyes and told me “umm idk like couple hours” and didnt specify how many hours. I came in at around 11:00 and its 12:30 right now and they still havent started on my car. I have class at 2:00 pm and im going to miss my class. I called them on the phone and they told me it wouldn’t take long. Never coming back here again."

"Service is good Kevin W. Was great and helpful. Computers are awful getting my lifetime oil changes can be a task. Chris was very unhelpful and rude. Even with an 830am appointment still waited over an hour to be helped, walk-in helped before appointments"

"Called to confirm if car was available, and yes it was i then made appointment to test drive the vehicle. I was probably there an hour early .After I waited on the salesman to finish up with another customer we sat down at his desk the whole time I am thinking this guy, was not very friendly, so he looked at computer then proceeded to tell me that they sold the car. Thank you Shawn. This all took place in less than 2 hours and I had driven 49 miles to get there."

"I wish i could give 0 stars. I found out that they do not top off other fluids during oil changes (that’s fine). I came in with a leaking valve stem. I told my advisor that i can hear and see the leak and that it bubbles up when wet. MEANING THERE IS A LEAK. He proceeds to tell me that the rims just need to be cleaned. I addressed to him my concern that cleaning a hole will not fix air from coming out, but he insisted. I under stand they have to take the tires off for this but FOUR HOURS TO WAIT FIR MY RIMS TO BE CLEAN WHEN ITS NOT FIXING THE LEAK!? That is common sense that a 16 year old can figure out. I then had to come back with my leaky valve stem again. I showed the video of the leak and they replaced the stem for free. The guy did apologize for not fixing it in the first place. Unfortunately, the valve stem is STILL leaking. No telling the cause of fault for why it’s still leaking but i am absolutely fed up with their services. I woudl think the dealership i bought my car from would be best but i guess not. we bought all new tires from them and everything. VERY disappointed."

"It's a great place to have your car worked on for minor repairs. I got an oil change and my rear tire plugged. I made an appointment prior to arriving. I was in and out in a surprising short time. Plus it's fun to wander the car lot and look at all the new vehicles that are available at Suburban Ford while they service my car. Very satisfied."