Crash Champions Collision Repair

"I took my vehicle in back in February of this year to Crash Champions for repairs. While they had my vehicle, they damaged my headliner. Their detail guy also just never bothered cleaning my car prior to them delivering it to me. I tried working with the shop and they told me they would replace the headliner. It's now been over 6 months and the manager Derek is absolutely unresponsive. I've called numerous times and each time I'm told I'll need to speak with Derek. I can't tell you how many times I've left a message for Derek. I've tried emailing Derek for a copy of the invoice to confirm they've ordered the part. No response."

"Great group of people! 2nd time I've had work done at this location. 1st time they did great work, and quickly. 2nd time unfortunately my vehicle was deemed totaled, but they kept me informed. Would return!"

"I brought my car in for rear bumper repair. It took 3 weeks to have it done because they had ordered the wrong parts twice. On the day of pick up I found trash and debris left inside my car and the emblems had not been put on. I pointed out and the guy put them on right there but did it incorrectly. I showed him the picture of how it should be then he said he would order a new set of emblems and call me in to replace them. He never called me. I had to call in three times to check on that. Each time he said he would check on that and call me back but didn’t. Over a month later I called again and finally she told me to bring my car in. The emblems were finally put on but it was crooked. I always had my cars repaired there in the past but not again."

"The staff are friendly and professional, but the quality is sub standard. I had my rear bumper and lift gate repaired after a fender bender. There was a two month wait to get my vehicle in. When they finished the repairs I got my car back and the new bumper was bent and wavy on the top so when the lift gate closed part of it was making contact with the bumper. How it was missed is highly concerning, but I pointed it out at pickup and they took it back in but came out a few minutes later, apologized and said they cracked the bumper while trying to get it attached correctly so they offered to get a replacement, paint it and I'd just need to come back in for "15 minutes" for them to attach the new one once it arrived. A month later the part was in. As it turns out I had to drop off my car for the WHOLE day (and eat all the associated uber costs). When I got the vehicle back there was a white residue all over the bumper they didn't bother to clean off (and I can't take it through a car wash for 30 days) and the repainted parts are noticeably darker than the rest of the car. Very disappointing, would not recommend this place."