Royal Oak Ford

"I am trying to just get my check engine light looked at. Their online scheduler would not let me make an appointment with them to get an estimate because I have to agree to pay in advance. I believe my issue is covered under my warranty. I tried to call them every day last week to set up an appointment and every single time I called, no one answered. I left three voicemails with my phone number, explaining the issue, who I was, and I left my phone number. I never received a call back, so I tried the online chat to twice. I was just redirected back to their phone number and online scheduler. I could not get a promise that someone would call me back. I even tried to go up to the dealership and I was told the only way to set up an appointment is through the online scheduler or to call and make an appointment. I Just want I just want I just need my local Ford dealership to look at my car, I have dealt with bad dealerships in the past, but I’ve never dealt with one that won’t even try and schedule an appointment with me. I never make google reviews, but this is the only way that I can leave feedback and maybe get someone from this dealership to reach out to me."

"Went in to find my husband a new vehicle. Steven Elich was great to work with made sure the car was detailed and ready to go for closing! They went above and beyond to help the sale and we love the car!"

"Purchase a new car from Jackie terrell-Simon . The process was so quick and easy, I was extremely impressed by the professionalism and easy process. I was in the dealership about 45 minutes walking out with the car I wanted . For a great car buying experience please see Jackie ."

"Wonderful wonderful dealership! The second I walked in I felt a very friendly and inviting environment which I don’t typically feel at other dealerships. I walked in and started chatting with a man sitting at the front of the store and figured out he was the owner of the dealership. The owner is a down to earth gentlemen who cares about his employees and customers. My salesman Tommy was wonderful!! He was patient and kind for the several hours we spent together trying to unfreeze my credit, getting a good trade-in deal, and finding the best discounts. God bless everyone at this dealership. This is a business worth putting your money towards!"

"They always take care of my 3 cars with no problem and recalls are fixed there usually within 2 days. Service is fast and if you have any questions they are always there to answer. I've been going here for years"