Pennington Collision

"Your Car badly hit on a stop light is a painful experience but Pennington Collision helped ease this pain. Mike and Ed at the autoshop are very skilled and most importantly provided regular updates on my car repair. In addition the shop gives warranty of the repairs done. Excellent customer and repair service. Highly recomended."

"I've had decent experience in the past so when another car ran into mine causing some minor damage, I took it here for the repair. It was a small (palm size) dent. No other surrounding parts needed repairs with photos to prove it. To make the long and painful story short, they broke surrounding parts while fixing the original damage and tried to pass it on as "normal process". They wanted me to pay extra for the part (and paint) that they broke. I did not and could not agree with their logic and since I did not want to pay the additional charges, the part that they broke is now "glued" back on and ready to fly off the vehicle. Bunch of hacks! I regret entrusting them to be decent. When I told Ed that I was filing a complaint against him with Michigan consumer protection agency, he had the audacity to throw me out of the store! Very nice and classy... the worst customer service my hard earned money ever bought! Well, never again!"

"We took my custom Tahoe to Pennington to repair some dents in my passenger side doors and they did an amazing job! I’m super picky and about my car and the quality of their work made it look brand new, you’d never even know it was damaged. The woman that runs their office is so pleasant and friendly she made my day and Ed was so great to work with. I definitely recommend them to anyone needing any body work or repairs done!"

"I had my vehicle towed to Pennington collision on August 22, for repair. Was told at the time that they were very busy and I needed to be patient. Nearly 7 weeks go by and I receive a call from the owner Ed that they were short staffed and that I needed to find another shop to have my vehicle taken to. (So it took you seven weeks to decide this, mean while I’m inconvenienced by being a vehicle down and have to start the process all over again.) I scheduled a tow truck to pick up my vehicle from Pennington collision, only to receive a call from the tow company saying the shop won’t release the vehicle till the original tow bill was paid. But during my phone conversation with the owner Ed there was no mention of a outstanding tow bill, (total lack of communication) again just that I need to have my vehicle taken elsewhere. I would not recommend this company to anyone, there are many other better shops around!!! Update had vehicle towed to dealer and it was deemed a total loss. It amazes me how penningtons collision couldn’t come to that determination!!!"

"I am so happy with my services provided by Pennington! The staff was so friendly and professional. They kept me updated throughout the entire process. I am so impressed with the amazing job they did on my car and also by the way they treat their clients. I hope I don’t get in another accident (lol), but if I do… no doubt about it, I choose Pennington! They have great reviews for a reason. Thank you, Pennington!"