PGS Dentistry
36600 Heritage Dr, Richmond, Michigan 48062
About the Business
PGS Dentistry is a premier dental institution located at 36600 Heritage Dr in Richmond, Michigan, United States. Specializing in providing top-notch dental care, PGS Dentistry offers a wide range of services to cater to all your oral health needs. With a team of highly skilled and experienced dentists, you can trust that you are in good hands when you visit PGS Dentistry. Whether you need a routine check-up, cosmetic dentistry, or emergency dental care, PGS Dentistry is committed to providing exceptional care in a comfortable and welcoming environment. Choose PGS Dentistry for all your dental needs and experience the difference in quality care.
Photos
Contacts
36600 Heritage Dr, Richmond, MI 48062, United States
Opening hours
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 14:00
Saturday:
Closed
Sunday:
Closed
Reviews
"The staff was very nice, but their prices are very high it was $380 for a cleaning and exam."
"Had a dental emergency and they were able to get me in quickly. The Dr and the whole staff is amazing and caring"
"PGS Dentistry in Richmond is a great dental office. I've been going to them for years and I've never had a bad experience. The staff there are always friendly and willing to listen and seem to genuinely care about their patients. I'd highly recommend them."
"PGS has been a very welcoming, warm transition since day 1! I recently moved to the area so wanted to switch Dentists due to location, the were very accommodating and pretty flexible to new patients. When I got in we discovered a few things that needed addresses, not only was the entire staff from check-in to check out super encouraging and friendly but they made the process almost completely painful. The Dr on staff that I have had the pleasure of seeing we’re very thorough, kind, and explained everything in great detail answering all questions in between. I have never had such a great experience going to the dentist before until PGSRichmond. I’m very confident this will be where my whole family transitions to!"
"I wish I didn't have to leave such a sub-part review, because the professionals themselves here are Great. Truly, great. Experiences, competent, cool as a cat, steady, friendly. Relaxing and comfortable environment when you're in the chair. But the Billing end of things.... Wow, it's hard to think of a more frustrating experience! We had similar headaches a couple years ago when we used them, but hoped it was a one-off experience. Apparently not so. We didn't get straightforward dollar amounts when we called over the phone before scheduling the appointment; it seemed like there wouldn't be a need for 2 appointments, and the wisdom tooth extraction could likely have been done in one trip --- but instead, we just did an exam with X-ray that first trip, and then were rescheduled for a follow-up appointment for the actual procedure, 3 weeks later. This lead to an extra ~$88 charge for the initial exam!! NOT appreciated! Then, after ~20 minutes of sitting down and discussing billing and insurance at the conclusion of that first visit, we walked out after having paid what was assured to us as being paid-in-full (As Our Itemized Receipt Showed Too!)... Only to have a follow-up amended bill sent to us in the mail, with an added line item on there (over $100; a second X-Ray) that they supposedly "forgot to bill" is for. Then, by the time of the follow-up second appointment for the actual tooth pulled, ~3 weeks later, our insurance confirmed that they still never received the bill from the first visit. It was only after I pointed this out to the billing personnel that they offered to fax it to my insurance instead of snail mail... Really?? In 2020, they chose to snail-mail a dental bill to insurance?! Very frustrating! Minor inconveniences can be overlooked, and I could surely still give high ratings in many instances (even 5-star)... But the stress and headache these experiences with their billing personnel have given me is enough to leave a horrible taste in my mouth. I would Not recommend this place for dental work. If the professionals themselves work at another facility with a more competent support staff however, I would surely recommend people use them.."
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