PGS Dentistry

"The staff was very nice, but their prices are very high it was $380 for a cleaning and exam."

"Had a dental emergency and they were able to get me in quickly. The Dr and the whole staff is amazing and caring"

"PGS Dentistry in Richmond is a great dental office. I've been going to them for years and I've never had a bad experience. The staff there are always friendly and willing to listen and seem to genuinely care about their patients. I'd highly recommend them."

"PGS has been a very welcoming, warm transition since day 1! I recently moved to the area so wanted to switch Dentists due to location, the were very accommodating and pretty flexible to new patients. When I got in we discovered a few things that needed addresses, not only was the entire staff from check-in to check out super encouraging and friendly but they made the process almost completely painful. The Dr on staff that I have had the pleasure of seeing we’re very thorough, kind, and explained everything in great detail answering all questions in between. I have never had such a great experience going to the dentist before until PGSRichmond. I’m very confident this will be where my whole family transitions to!"

"I wish I didn't have to leave such a sub-part review, because the professionals themselves here are Great. Truly, great. Experiences, competent, cool as a cat, steady, friendly. Relaxing and comfortable environment when you're in the chair. But the Billing end of things.... Wow, it's hard to think of a more frustrating experience! We had similar headaches a couple years ago when we used them, but hoped it was a one-off experience. Apparently not so. We didn't get straightforward dollar amounts when we called over the phone before scheduling the appointment; it seemed like there wouldn't be a need for 2 appointments, and the wisdom tooth extraction could likely have been done in one trip --- but instead, we just did an exam with X-ray that first trip, and then were rescheduled for a follow-up appointment for the actual procedure, 3 weeks later. This lead to an extra ~$88 charge for the initial exam!! NOT appreciated! Then, after ~20 minutes of sitting down and discussing billing and insurance at the conclusion of that first visit, we walked out after having paid what was assured to us as being paid-in-full (As Our Itemized Receipt Showed Too!)... Only to have a follow-up amended bill sent to us in the mail, with an added line item on there (over $100; a second X-Ray) that they supposedly "forgot to bill" is for. Then, by the time of the follow-up second appointment for the actual tooth pulled, ~3 weeks later, our insurance confirmed that they still never received the bill from the first visit. It was only after I pointed this out to the billing personnel that they offered to fax it to my insurance instead of snail mail... Really?? In 2020, they chose to snail-mail a dental bill to insurance?! Very frustrating! Minor inconveniences can be overlooked, and I could surely still give high ratings in many instances (even 5-star)... But the stress and headache these experiences with their billing personnel have given me is enough to leave a horrible taste in my mouth. I would Not recommend this place for dental work. If the professionals themselves work at another facility with a more competent support staff however, I would surely recommend people use them.."