Dearborn Total Automotive I

"The folks who don’t give this place 5 stars are on so many perc 30s it’s not even funny. I’m currently trying to figure out how to hack Google to give them a 6/5. I absolutely hate the car buying process and the repairs/maintenance that comes with it. It is a difficult and tedious task for me to find a place/person that I feel confident in when making such a commitment. I will scour reviews and websites and get any bit of information I can get but then I feel as if I can’t trust those sources either. So, if you’re someone like me and you get anxious/nervous when it’s time to take your car in to get looked at because you don’t know if you can truly trust the people you’re taking it to — This review is for you! I have been looking for a brand used car for 2 months. I have test driven 3 cars and brought all of them to these guys. Each time they work with me on timing (as long as you work with them, they work with you ten fold) and I watch what’s going on from the window and if Matt isn’t busy we have a good conversation about whatever we feel like talking about. After their inspection was complete they’d give me an incredibly detailed report and were unfathomably patient and eager to answer my many follow up questions. After each report I came away with a perfect sense of how good the brand used car actually was and what, if anything, the vehicle would need now or in the future. I have now made my purchase and brought it back (for my 4th overall visit) for them to repair an electrical issue with one of the aftermarket headlights (known issue that was discussed during the initial inspection a week ago). These guys are professional, knowledgeable, helpful, respectful, patient, fair, AND they have earned my complete trust and confidence in their work and their word. I got my inspections and work done at an amazing price, got an easy, stress free experience, and they got themselves a life long customer. Just bring your vehicle in and relax. You’re in honest hands at Dearborn Total Automotive."

"Friendly staff, helpful, and I was impressed with their knowledge of my particular problem. I ended up doing the work myself for a variety of reasons, but I will turn to them in the future as they won my trust and seem reasonably adept and priced. Of all the shops I went to, they were the most friendly, helpful, and professional."

"Great SERVICE! Awesome Mechanic (Ken) & Customer Service Rep(Matt)! The owner was outstanding! I came in on an extremely busy day, The guys in there was extremely helpful! You could tell they was busy with many car repairs. They didn’t hesitate to helped me install a battery on my car. The price was unmatched! I highly recommend everyone to go check this great repair shop! Special shoutout to JASON, MARK & KEN (The Doll)."

"Don’t waste your time here I’ll make this short I had a friend drop their car off last week because of reduced power (car would not go above 40 mph) after a day the Shop called back and said ( it’s switching gears fine but they couldn’t find why it wouldn’t keep working so it needs a new transmission) which a few Google searches would tell you that makes absolutely no sense turns out the issue was fairly obvious. The converters were clogged and needed replacing seems like there are no reliable mechanics in this area yet another place on the list not to go"

"Do anybody knows who the owner is ??? And do you have a phone number for them.. because if I don’t get my 3500 dollars back I will have this place shut down.. and take them to court for not fixing my car and overcharging me.. this is how I pick up my car.. they basically took my car apart and didn’t fix nothing and charged me 3500. And when I asked for a refund because they didn’t fix anything.. the manager or supervisor hung up on me and told me they not fixing nothing.. because it was another mechanic problem.. so if anybody know the owner please send me a number or email… before I file court papers…"