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Quick Lane Tire & Auto Center at Bill Brown Ford
32333 Capitol Street, Livonia, Michigan, United States
About the Quick Lane Tire & Auto Center at Bill Brown Ford
Quick Lane Tire & Auto Center at Bill Brown Ford is a trusted car repair and maintenance facility located in Livonia, Michigan. Conveniently situated at 32333 Capitol Street, this center offers a wide range of services including tire replacement, oil changes, brake inspections, and more. With a team of highly skilled technicians and a commitment to providing top-notch customer service, Quick Lane Tire & Auto Center is the go-to destination for all your automotive needs. Whether you need a quick fix or a full-service tune-up, you can count on the experts at Bill Brown Ford to keep your vehicle running smoothly.
Photos of Quick Lane Tire & Auto Center at Bill Brown Ford
32333 Capitol St, Livonia, MI 48150, United States
Opening hours of Quick Lane Tire & Auto Center at Bill Brown Ford
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of Quick Lane Tire & Auto Center at Bill Brown Ford
"I have been a Ford truck owner since 2019 with this truck purchase I got all the bells and whistles as I know I will be driving, and you need to be prepared for what may happen. I have the service plan that included TireCARE Plus when I purchased my vehicle. This is my 3rd visit to Bill Brown Ford with the same issue, A punctured tire. This time I am writing a review as I called in advance to make sure they had my tire in stock and told them that the issue was a screw had gone in sideways in my tire resulting in a hole and tear. I have a background in mechanics as I used to perform that role during my time in the Army down in Mississippi. The secretary on the phone had said they had 2 tires available, so I brought my truck in. Usually, they can’t find my insurance as their system sometimes doesn’t show it under my act and they need to look for it. After I took my truck in, they called me and said it was ready and when I picked up my truck as I feared they patched it again. This is an issue as there is a gash in my tire from where the screw had torn and entered. The manager argued with me saying it will be just fine however in this cold climate currently any water that gets in can affect the patch job and would have me back in there requesting a tire again. This could have been avoided had they listened to me and just replaced the tire. I feel like Bill Brown Ford does what it can to cut costs at my expense when I pay for a service that should be no questions asked. On the site it does state that it is repaired or replaced which is why the first 2 times I didn’t push back, but as you can see in this photo, I included there is a big gash in my tire now. I am not sure how a mechanic can feel good about patching a tire to put me at further risk because they said it will be just fine. It will be just fine as I plan to take my business elsewhere. This clearly shows the laziness and lack of customer service that this company has for its warranty customers and that Bill Brown Ford Quicken Lane only cares about saving themselves money and not keeping their customers safe."
"I have an f150 and I have almost 13000 miles on it just went there to get a high speed balance and tire rotation all they did was switch the front tires with the back ones and never even did the high speed balance and left me with a wobbly rear tire"
"I went here for years, for everything for my car. When they moved to the new building, their employees became very rude. They refused to accept my warranty. I managed to find a place nearby that accepted it and the warranty paid everything in full within an hour."
"Oil life was not reset. When I called , the young man that answered wanted me to come back with the vehicle so that he could fix what someone else should have done. When I asked for a manager, he hung up. Really? The service Director felt as I did that was POOR customer service. 'Bob' will follow up. He took the time to go get a 2022 f150 and called me back to walk me through resetting. It was NOT difficult. Thank you Bob."
"Axle broke on a brand-new car headed to funeral home to make arraignments for Mother’s funeral. Took it to service and axle was replaced but they did not do an alignment. Brought car back a few weeks later after taking care of arrangements. Was told I needed an alignment and the front two tires had uneven wear and I was told I needed new tires and they would give me a pro-rated deal that cost close to $600.00. Wait, you fix an axle, don’t do an alignment and I’m out of pocket $600. Our service rep Sean was no help. He was dry and beat down and my wife even asked are you okay? Tried to give them the benefit of the doubt and had the alignment done. When I returned to pick up car and lowered the tilt steering down, the motor was blown. Never even left service, car right back in shop. The next time I pick it up after motor replaced, the heated steering wheel didn’t work and I was once again given a really dry don’t bother me response from Sean again that I could leave it and have the air bag deflated and a couple of other things done to replace the heated steering wheel issue. Having no faith I declined the repair thinking the last thing I needed was them messing with the air bag. The other day car won’t start, so thinking even Bill Brown car take care of a minor battery repair I bring it in for oil change and to have battery looked at. Get a call that everything was okay fought back and forth on phone and in person that I know the car well and can tell the battery defiantly has an issue. So of course they charged me for the oil change and I Picked it up and the next day car won’t start. Took it to Atchinson Ford the next morning smelling rotten eggs and sewage and they found the battery leaking and replaced it within two hours UNDER WARRANTY. Thank you, Atchinson Ford. I’m glad you care about customer safety. Guess my wife and I won’t be “Bothering” Bill Brown anymore. Shame, Tony is a great salesman, but I’m far more interested in service."
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