northwestern auto repair

"I have never had any experience quite like this at any auto shop. It has changed my beliefs in thought that there are not any trustworthy mechanics out there. Sam is so thorough and even better, he is compassionate, authentic and competitively priced. Back on April 18th, while driving to an event, my engine and oil light suddenly came on and shortly I came to find out that my engine had died. I had recently used this same auto shop for a bumper dent that I had so I thought I would give them a call to see what my options were since my vehicle is still financed through my bank. Sam was able to take a thorough look and run down of my engine and what I would need to move forward. He gave me an estimate and I told him my budget and he worked extremely hard to see what he could do to match my budget with a newer used engine with much lower miles. It took several weeks to do this huge job of taking apart my engine and replacing it with the new one once it arrived in the shop. After all was said and done, my transmission had been damaged from the way the engine locked up when it died and would now also need to be replaced. I was so overwhelmed as neither of us were expecting more issues but Sam took care of it for me and was so empathetic for how much this all was costing and how long I had been without my car and just everything it took to get this car running again. My car was finally ready after 5 weeks of hard labor work from a kind, compassionate, thorough and trustworthy mechanic Sam is and was, I will never take my car anywhere else. I really won’t. I am a very good judge of character and have strong intuition of others and from the very beginning to the very end of this situation, I knew that Sam was one of a kind and would take care of my car like it was his own. So for anyone who is skeptical and isn’t sure if they should come here, I say YESSSSSS!!!!! I promise you all that you will be in the best hands, hands down. Thank you SO so much for everything!"

"Excellent customer service been coming here for years, they’ve been working on all my cars excellent work, I recommend this place they are very honest and affordable prices."

"I've been taking my now-16-yo Infiniti here for 12 years; in that time, Sam took over from Avi. If anything, things have improved under Sam. The other comments are spot on: great service, highly-recommended, friendly, thorough, competent -- most of all, trustworthy."

"Competent mechanics, fair pricing and friendly service, they are the best. Recently, I had a major with my car that needed immediate service and the mechanics solved the problem in 1 day. This is not unusual for Northwestern. I have been a customer for the past 6 years and they are the only place I will take my car for service including oil changes. They are honest and straight to the point. Highly recommended."