Serra Ford Farmington Hills Parts 39300 West 10 Mile Road, Farmington Hills, MI 48335

"Great personnel. My salesperson is the best!!"

"My service manager was great but once again, the cashier pronounced my name incorrectly. I have been going to Serra Ford for several years now and the same woman who I have corrected and even asked her to just use my last name refuses to pronounce my name correctly or just say "Ms. Jackson" as I have asked. At this point it is a sign of disrespect because after the many times I have corrected her, she does not express any remorse which sends the message to me that she does not care that she is not being respectful."

"Jim G in sales is great. Lease/credit personal not so. Service can take a while. No transmission technicians."

"I called the day before to set an appointment for a test drive. Got there at my appt time. First had to wait 15 minutes in the showroom after they paged for the saleperson. Then they sat us at his desk and we waited another 10 minutes. He was supposedly washing a car but walked in with his coat on and threw 2 packs of cigarettes in his cabinet. ( Not washing a car) They made us wait for almost 20 minutes while they searched for the keys. Then he comes back and tells us the car is in service and wont be ready for a test drive until the afternoon. So we choose a different vehicle another 10 minutes and then we are told that the car has already been sold. Total time we wasted at this dealership was almost an hour. When i asked why when i made the appt they didnt tell us about the service on the car the salesman says well they dont know about it. He wasnt even aware that we actually had an appt until we walked in. The lack of customer service before even buying a car told me not to buy one from them. When you walk in the showroom is nice but it is all lipstick and what is underneath is not that nice. Then to add insult to injury as we are pulling into out driveway he calls and says the car is out and ready for a test drive ( we live 15 minutes from the dealership) what the hell happened to this afternoon it was only 1030. told him we were not interested in driving back to the dealership. Again if they are this disorganized before you buy a vehicle what are they going to be like for after sales service. Run away and dont go there!!!"

"Serra Ford Farmington Hills and Steve Pinneo are the best! My first choice was not available when I first called, but Steve was on the case. Within a week, he called me to say that a vehicle had become available. I was pleased with the trade-in value received which was higher than what two or three other dealerships offered. The finance process was smooth and efficient. I am very pleased with the finance rate I received; the finance team worked hard at finding me the best/lowest rate. Overall, I feel confident in saying that customers won't be disappointed."