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R & B Auto Repair
3221 Dixie Highway, Waterford Township, Michigan, United States
About the R & B Auto Repair
R & B Auto Repair is a trusted car repair institution located at 3221 Dixie Highway in Waterford Township, Michigan. Our team of experienced technicians is dedicated to providing high-quality repairs and maintenance services for all makes and models of vehicles. Whether you need routine maintenance, engine diagnostics, or major repairs, we have the expertise to get the job done right. Visit us today and experience top-notch service and reliable solutions for all your automotive needs.
Photos of R & B Auto Repair
3221 Dixie Hwy, Waterford Twp, MI 48328, United States
Opening hours of R & B Auto Repair
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of R & B Auto Repair
"Terrible service after taking my car then to find out that the owner Bob/Rob was on vacation he put this guy in place to repair my vehicle which was not correctly installed I go back to tell them and to find out that the place was shut down n DTE service was on shut-off understanding that things happens but to not honor on your work nor try to notify me to giveme a partial refund of what I paid for the repairs I'm very disappointed in this So Please Ask around before going to R&B on Dixie Highway, in Waterford"
"DO NOT GO HERE - they damaged my car I wish I saw the recent reviews before dropping off my car. Dropped off on 10/23, they called on 10/26 and said it would be done that night, I paid for it early since I would have to pick it up after hours (repairs cost about $1800). Went to pick it up that night and it was still not done. The next day I called and they said it would be done 10/27 but it still wasn’t. I then called Monday and the only response I would get is “we will call you when it’s done” they couldn’t tell me why it was taking so long. While waiting for them, they even lost my key which cost $300 for a new one (they didn’t even apologize for losing it) On 11/6 I called and asked if the car was done and if they found/replaced my key. Zero progress was made so I called a towing company and had it towed to another shop (about $100 for the tow) After it arrived to the new shop, I saw that the driver door was smashed. I called R&B and they blamed it on theft and wouldn’t do anything to cover it and told me to call my insurance. My car was NOT broken into, the damage was caused from the door being open while backing it up and crashing into something, because it bent the hinge and would not close correctly So with no help from R&B and not taking responsibility, I had my car repaired correctly and then had to deal with my insurance and take it to a body shop, plus getting a rental car which cost about $450. All said and done I finally got my car back with everything fixed on 12/15 I’m an honest person and I just want honesty from other people. Please don’t go here unless you want more problems and a major headache!"
"This is the closest shop to my house that has an alignment rack. I do all of the work on my cars and my family’s cars, but obviously I rely on a shop to do wheel alignments. I’ve never had a problem with the work done at this shop. The owner, however, has been rude to me on multiple occasions. The worst time was when I brought my car back to get a rear alignment done after first getting the front wheels done. When I came back and asked for the rear alignment, the owner started yelling at me. His young employee eventually stopped him—apparently he was confusing me with a different customer. No apology was given. Being a mechanic is a hard job but you’ve got to be respectful. I stopped going to this shop."
"This shop is horrible. The owner just got out of jail for an OWI. The Mechanics Keith and Tiffany, after smelling beer on their breath, are alcoholics and is currently drinking on the job as I speak. Owner (Bob) tolerates it which says alot regarding his integrity. I went in for a simple timing chain replacement, which I brought the part in, truck running and everything just to be told after tearing my truck down they don't wanna work on it any longer and it doesn't run anymore. Why because obviously they broke something or have no experience in that field but says I need a new motor. So asked them if they'll just put it back together and they said no. Get it towed out there shop. After 2 weeks of having my truck and lying saying it's taken apart and new chains are ready for installation. I do landscaping so they cost me money as well. All b.s. because old timing chains weren't even off yet. Actually freeze leaking on tow truck and everything. Very dishonest people and alcoholics. See pictures of proof and I intend on getting them shut down. Bbb up next. Save your money and avoid R and B auto."
"On our way to get an alignment and saw their sign for an alignment special for 49.99 so pulled in. They started the alignment and made me aware it was for the front end only not all 4 tires which I assumed. But she instantly made it right by saying it's not my fault and will honor the $50 4-wheel alignment and they need to change their sign so there's no confusion. They were in constant communication with me and treated us great while waiting. We were informed the rear end could not be aligned due to shocks and struts needing to be replaced. I told him we just had $1,300 worth of work done on the rear end to hopefully fix the issues (the other shop never said the shocks and struts needed to be replaced). We had the receipt from the other shop so he looked it over and said he'll see what they did. He showed me that the other shop didn't even replace all the parts they charged us for and was even missing a bolt on the hub bearing they did replace. Big thanks to them for pointing that out and than they went even further by saying today was free of charge. They aligned our front end, aligned the rear end the best they could and pointed out what the other shop didnt do for FREE. Honestly the best experience at an auto shop I've ever had. They are genuinely honest, good people up there. I usually do work on my cars myself so I dont have to deal with shady auto shops. R&B Auto is not one of them. Will definitely be back."
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