AutoZone Auto Parts 1205 North Pontiac Trail, Walled Lake, MI 48390

"This guy really helped me and my dad out in the snow taking out our battery and putting a new one in."

"Auto Zone in Walled Lake, on a wet October Saturday afternoon. I needed to get a new battery. Mike was terrific finding the one I needed and installed. Took a lot of stress out of the experience for me."

"I walked in to purchase a battery. As I was trying to Google which battery I needed for my car the manager began screaming and yelling at some guy to get to the front of the store. The poor associate got to the front of the store with his head down and the manager began berating him. Telling him "I told you to stay at the front of the store". Had I been working there I would have left. Under no circumstances should anyone have to endure that.. And why? I was the only customer in the building, there were 3 people that I counted. None of which were helping me.. So why the yelling? I went to the Murray's down the street and they helped me find the battery I needed."

"Michael from the Walled Lake Auto Zone wrestled a 7 year old battery out of my 2016 Chevy Equinox. Getting to the battery was no easy task. Can they make a car where you can still do something like change a battery without having to take off five other things? Years of corrosion added to the challenge. I greatly appreciate the time he spent with me on this project. My old battery was dead and I wasn’t going to be able to drive out of that parking lot. You have an Auto Zone fan for life. Thanks Michael."

"I do most of my automotive shopping at Auto Zone and this was by far one of the worst experiences I have ever had. I had to do a complete break job on my truck and had already picked up my front breaks and rotors at the Lake Orion location, very good customer service, and need to get the back breaks and rotors. I asked if they price matched and if he could look up my receipt for the previous day and was told they price match and couldn't look up a receipt, even though I am a rewards customer and gave my phone number for warranty. I showed them a price from a chain store locally here in Detroit metro area that the Lake Orion store called and verified pricing. I was told that this place was not a competitor and could not price match. He said the other store wasn't following protocol. This is a much shortened story of what happened at this location. To even make matters worse it was the store manager! I told him to never mind and I will never be back to this location or recommend. I than went to the White lake location which was very pleasant and had no problem price matching the same store without any hesitation! They were even able to look up my previous purchase by the warranty phone number. I guess for someone in a store manager role trying to say what is or is not protocol they should know they are talking about. I would recommend that this store manager retake some of the training courses to keep customers coming back to there store. Sorry for the long review but I wouldn't recommend this location to anyone. It is worth the drive to a different location to get respect and treated like a valuable customer."