Franklin Auto Service

"Reasonable charges, work satisfactory, personable staff. Only issue is that due to backlog of work, I was without my car from Thursday to Tuesday."

"I brought my car in, they said it was the fuel pump and it’ll take 3-4 days. I call on day 4, they say tomorrow and they’ll call when done. Never got a call, my car ended up being with them through the weekend. Long story short, they had my car for almost 2 weeks. I would’ve have cared they had it so long if they were honest with me about time expectations from the start. I get my car back and after a few days I use the trunk and find an entire fuse box still ripped out of its place and instructions sitting next to it. They didn’t even give me my car back fully put back together from the work they did on it. It now sounds like there’s a fan running with the engine-onto the next one I guess. Worse mechanic I’ve been to."

"Got my car worked on here. I knew what the problem was but couldn’t fix it myself. I told them and they worked on it. They attempted to sell me a battery but I had already had it tested and it was good. They did replace my positive terminal without informing me so I’m sure they inflated my costs for it. They did fix my ignition actuator and that got my vehicle running again. It was $150/hr and 2 hours total. They charged me $160 for a new ignition actuator even though its a $60 part. They claimed since it was a cheap part they had to make money somehow. After talking a little they gave me a “discount” and I walked out the door with a $500 bill. Got my car and it was disgusting. Had grease on my steering wheel, door handles and center console. Called them and discussed it because that’s an easy fix just looks bad on them. They said it usually never happens but they were sorry. Over all it was a poor experience."

"They definitely deserve 5 star rating. Brought my old car in for an alignment and they made the time to do it right, even with special requests. Will definitely be back here in the future."

"I was looking for a new mechanic since mine had retired, however I was taking my time to do this. But, I had an unexpected problem with my car so I had to find someone quick. When I googled mechanics near me you where one of the companies that I found. I was pleased with your rating and positive reviews and you did not disappoint me. I was very pleased your service. My final bill was actually less than what I was quoted. You are officially my new car service center."