O'Reilly Auto Parts 2165 Washtenaw Avenue, Ypsilanti, MI 48197

"Came here after advanced Auto refused to test or change our battery during a drizzle. Staff was all friendly and happy to help. Not pushy on sales, so we went ahead and did new wipers at the same time. Thanks for helping us get our car running so we could go on our anniversary trip!"

"Go in the morning, you tend to get better “one on one” if you have questions. The only O’Reilly I will go to in the area as they actually understand that females are capable of knowing mechanics, especially with their own vehicle! Very polite and have seen on several occasions them help other females or elderly customers carry their washer fluid etc to the car for them, just to be nice."

"Stopped in the area for parts. Greeted and helped in a nice manner. The cashier was helpful. The store was very clean and in order and it was a good first time in one of the O'Reilly stores."

"Ordered three parts, only two of the three arrived the next time I came in. Revisited the store 4 times at the times they said the next delivery would be in. On the third time they charged me for something that wasn't the correct part, which I only caught just before I left the store. The correct one didn't show up until the fourth time when I had to stop by a week later. I was polite and not asking for much, but after all that inconvenience the manager Andre gave a whole spiel that he couldn't compensate me at all, "There's no way of giving store credit, and I can't refund the part because then I would have to take the part back, otherwise our inventory would be incorrect." Had no problem taking my money when their inventory was incorrect before or having me drive out so many times and wasting gas. A simple McDonald's can give you store credit over a bad order. Just no accountability or care, which is a shame because I had a good impression with Matthew's service at a different time."