Ann Arbor Taxi & Airport Car Services
618 Packard Street, Ann Arbor, Michigan, United States
About the Ann Arbor Taxi & Airport Car Services
Ann Arbor Taxi & Airport Car Services is a reliable transportation service located at 618 Packard Street in Ann Arbor, Michigan. Our experienced drivers provide safe and efficient transportation to and from the airport, as well as around the city. Whether you need a ride to the airport, a night out on the town, or a quick trip across town, we are here to meet all of your transportation needs. Our fleet of clean and well-maintained vehicles ensures a comfortable and enjoyable ride for all of our customers. Contact us today to book your next ride with Ann Arbor Taxi & Airport Car Services.
Photos of Ann Arbor Taxi & Airport Car Services
618 Packard St, Ann Arbor, MI 48104, United States
Reviews of Ann Arbor Taxi & Airport Car Services
"We made a reservation for a ride to Lansing and our driver did a great job. He was on time and very attentive to the road. We’ll definitely call again."
"Do not use this company!! (Or the other names they apparently use to look like different companies - check if the phone number is the same.) Worst customer experience I've EVER had. Only use them if you're ready to have them not actually show up, overcharge you, and harrass you with dozens of texts and call you a liar if you request a discount for the awful experience they put you through. I could write a novel here of the full story, but they've already wasted too much of time. Driver eventually got there more than 30 min late, but only after I called and texted multiple times once he was late. I was told he'd be there in 10-15 min (didn't happen), reason he's late is reservation never got entered into system and was forgotten, he got stopped by police and now isn't coming. As I'm frantically trying to figure out how to not miss my flight, he finally arrives. (Only caught my flight by running through DTW.) When I tried to pay him before leaving car, it was clear he was not able to take a credit card, which I had previously confirmed would be fine when I made the reservation.) They instead sent me a link via text the next day to pay. I responded and asked for a 25% discount based on the experience. That started an ongoing text conversation of them demanding to know why, then telling me I was lying when I provided my reasons, harrassment level of number of texts to me, saying they'd report me to manager who would tell law enforcement, etc. I asked to have a manager contact me, was told they'd only contact me after I paid, etc. I came to look at reviews and am seeing others that indicate similar customer service, and that no manager ever calls back or helps. So at this point I've caved and paid, just to have the harrasing texts stop and because I don't want to spend anymore of my time on this. And I'm sure they'll respond here with why I'm lying/wrong, as I see they've done to others. Also, to be clear, the driver himself was fine, I think the problem was that the reservation communication to him wasn't handled properly, and the response when I raised the problem and asked for a discount has been the most unprofessional I've ever experienced. Read through the other reviews, many others have experienced this kind of thing."
"Thank you for your service.... Very nice car... Comfortable. And I'will use it again when I come back to ann arbor."
"I have used for years and been completely satisfied. Watch out for sketchy start up services, they don't compare! Go Blue!"
"After another service said it would be an hour, this service came to my rescue in 15 minutes! The driver was extremely courteous, and the vehicle was impeccably clean and "smelled delicious" according to my companion. The ride was smooth, safe, and prompt. Upon our arrival, the driver assisted my friend on crutches exit the vehicle. Politeness was the priority."
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