Mazur's Total Automotive of Pinckney/Hamburg

"Unfortunately I gave a great review on my first visit not really knowing if I really needed a water pump for my truck. I took it in because it wasn't heating and left owing 850 and with a new water pump. Truck heated great. All was good on that visit. I took it in again with my engine light on 2 weeks after I took it to them to change my oil a few months later and right after driving it to Nashville. The code said it could have been as simple as wrong oil. However, they called me back, and told me it was for certain my timing chain and the cost was over 9k. I picked up my truck, paid Mazurs another 100, took it across the street, changed my oil, ran cam cleaner through it and for only 95 bucks. My engine light went off and hasn't come on since. I've driven it now over 25k more miles with no issues. I won't ever come back or recommend. And not because they don't know what they are doing. I only saw the many one star reviews with similar experiences after this experience. They got my 5 star my from my very first visit by asking right after for a review. But now I even question the water pump."

"Absolutely had the best experience getting my Traverse fixed! They were very responsive and nice when I called! I couldn’t believe how you also get a free loaner car too! Very helpful! They had a full thorough list of diagnostics, that was sent to my phone, for you to either accept or reject. I thought was very helpful! The whole process was amazing! I will coming back for all my car repairs for certain! Thank you so much for making it a wonderful experience!! : )"

"Fabulous experience! Such friendly customer service with excellent, thorough work. They gave us a free loaner car and got our car diagnosed and fixed within 24 hours. They checked everything on the vehicle for a fair price. We were in and out under $100. The gentleman at the front desk even took my son’s car seat out of the loaner car for me. I 110% recommend. We will be coming back for any future car service needs."

"They were very quick to get us in and evaluate the issue. They conducted a full inspection and provide a list of "opportunities" we should consider as well as provided their recommendations on what was critical and what we should keep and eye on. The car was repaired and ready to go the next day. To take it a step further a couple of days after picking it up we received a text from Mazur's just to check in and make sure we were happy and satisfied with the work. I have taken all my vehicles to Mazur's they have earned my trust and I am always happy with their work. Highly recommend for all you vehicle needs!"

"We have been going to Mazur's for quite a few years now. They have been honest and trustworthy. I never feel like they are telling me things that are not actually needed and can give me a reasonable timeline for things I can ‘push off’. The discount for getting our oil changes done in a timely manner is a great way to maintain customer service. The free loaner car makes a huge difference to our family."