The Home Depot

"Customer service is an absolute joke compared to the lowes right next door. Huge line of people waiting at customer service. Took me 30 minutes for a simple pick up. They don't even have the items at the front and the poor workers have to run all over trying to find stuff while a massive line builds. They definitely need double the staff at the customer services desk and a streamlined order pick up process. Home depots competition. Is miles above them in this regard."

"***DO NOT BUY APPLIANCES *** I purchased a washing machine 1/27/24 to have delivered 2/1/24. The machine was delivered with a huge dent in the side of it. I was told by the delivery driver that they will send me another machine to replace this one since it's damaged and someone from Home Depot will call me to set up a new day. No one called, so I had to call them to complain to get a new date, so it was set a week out 2/9th again no call on delivery time frame I had to call and get a time frame. The new machine arrives again and this one has a dent in the front. So I turned this machine away because who wants to pay for a brand new machine that's damaged. Again no one calls me I had to call home depot and complain to get answers, the rep said that a new machine will be delivered on 2/16th and I had to wait for the delivery company to call me with the time frame of course no one called so I had to call them to see what time frame will they deliver the machine and this time the rep said they didn't have to be delivered but canceled I explained to him no I was to be getting a replacement for the damaged machine. The rep looks into it and then comes back and says his mistake it was set to have a new machine delivered, but it's on back order and set to come 2/21st. So for obvious reasons I asked for some sort of compensation for this inconvenience he said they are allowed to compensate up to $200 and that I definitely qualified to get the full $200 due to the circumstances. The rep said that after the new machine arrives with no issues, call back to receive a refund. So today 2/21st I finally received my washing machine without damage, and deliveryguys stayed to make sure everything worked properly. So I call Home Depot to receive my credit and to my surprise the rep is telling me that my account is only noted for 5% credit on 2/1st but he can give me 10%, of course this is unacceptable so after I had to express how unhappy I was with Home Depot and this whole process and customer service the rep was "spoke to his supervisor" and I was able to receive the credit of $200 which I was told I would receive and to be honest definitely deserved. WILL NOT BE A RETURNING CUSTOMER."

"Needed a couple of extra keys made since our rental only provided one. They have 2 keying machines, 1 of which is not in use/does not work. We had assistance operating the machine, everything went smoothly. Staff was nice."

"Shout out to Lamar for top notch service. Really stuck by our side to make sure we got exactly what we needed for the best price. In fact, all of the staff was friendly, and guided us through the store with a smile on their face."

"I ordered this tile weeks ago, was informed by email that it was ready for pick up. I called yesterday trying to speak to the pro desk, manager, or anybody in customer service to ask them to put eyes and confirm that the tile is there and it’s ready for pick up. No one would get there lazy self up and go look at it. Everyone just said it’s in our system that it’s here. When I got there, I got a pallet full of broken tile and a bunch of dumbfounded, clueless employees looking at each other, saying I don’t know how that happened. After an hour of haggling back-and-forth and waiting for a manager to show up the manager couldn’t do anything but say let’s get you tile replaced but wasn’t able to give me a timeline, did not care about how inconvenienced we are how much time it took me to drive all the way up there and wait around for them to give me a pallet of broken tile so now I have to wait a few more weeks to get this tile in. Which completely destroys my projects schedule. They never offered me anything to solve this problem. They just shrugged their shoulders, and basically told me to deal with it. -5 stars!"