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Hawthorne Appliance
33278 Woodward Avenue, Birmingham, Michigan 48009
About the Hawthorne Appliance
Hawthorne Appliance is a one-stop shop for all your home appliance needs located at 33278 Woodward Avenue in Birmingham, Michigan. As an electronics store, furniture store, and home goods store all rolled into one, Hawthorne Appliance offers a wide selection of top-quality products to enhance your home. Whether you are looking for a new refrigerator, a stylish sofa, or the perfect kitchen gadgets, our knowledgeable staff is here to help you find exactly what you need. Visit us today and experience the convenience and quality that Hawthorne Appliance has to offer.
Photos of Hawthorne Appliance
33278 Woodward Ave, Birmingham, MI 48009, United States
Opening hours of Hawthorne Appliance
Monday:
10:00 - 19:00
Tuesday:
10:00 - 19:00
Wednesday:
10:00 - 19:00
Thursday:
10:00 - 19:00
Friday:
10:00 - 19:00
Saturday:
10:00 - 19:00
Sunday:
12:00 - 18:00
Reviews of Hawthorne Appliance
"Outstanding customer service! I love, love, love my new cooktop and dryer!! Thank you Ewan!!"
"Worked with Abu here at Hawthorne. Ordered a gas range, washer and dryer, fridge, and a chimney hood for over the range. They succeeded on delivering 4/5 of the items well. However, the chimney hood caused major issues. The hood was missing the chimney piece as well the motor that makes it run. When i called and tried to work with Abu, he told me that the hood does not come with the chimney piece. I told him why would something called the chimney hood not have the chimney piece. He tells me i am wrong repeatedly and that he can order a chimney piece but will need to charge me. Our argument continued and Abu would often find a reason to hop off the phone and say he would need to call me back after he checked on something. Abu never once called back, i had to call him back every time after waiting hours for his call. Abu continued to tell me the chimeny does not come with the hood. He told me that he spoke with the supplier and they confirmed no chimney. However, i call the supplier and sure enough, the chimney and the missing motor piece are supposed to come with the hood. Therefore, Abu was just lying to me through his teeth over and over again in order to not have to deal with the repercussions of delivering a faulty item. I resolved the issue with the supplier and not with Hawthorne and Abu as they continued to deny the facts of this case. It was a shame as they really almost were a great business to work with. However, the customer service and lack of integrity is incredibly bad. Find another store or buy direct from the supplier."
"Took close to seven months to receive dishwasher. Had to continuously follow up. Installation was $100 more than expected, and wasn’t done properly. The dishwasher wasn’t adjusted properly. (Bosch replaced by BoschI has to cut lower valance myself as installer said that they couldn’t guarantee outcome of process. Thanks"
"Two Thermidor refrigerators, two dishwashers, a stove/range a microwave and a hood is what my wife and I purchased. This has been by far the worst experience purchasing high end items ever. Ewon was very happy to sell us the items but his knowledge of the product and process for installation is very subpar and at times non existent. From missing ordered parts to miscommunication with the installers (they have been out twice and are unable to install because parts were not ordered) you name it. It has been a complete nightmare. Hawthorne does not even care about safety. The two refrigerators were placed against the wall they were not installed and I was told to keep my kids away because they can tip over. It’s been like this for a week. 6 months of waiting for this. I would never buy from them again and I will be sure to tell everyone in my social, community and business circle to not use them."
"I ordered a full kitchen of Cafe appliances in August 2020 I have waited a long time to get these. I did receive my cook top first. Then my dishwasher in June of 2021 and my wall oven July 2021. Still waiting on my refrigerator. The staff there can never give you a straight answer. I have been called and delivery set up then no show. They even confirmed my delivery. That was for dishwasher in November of 2020. Dishwasher came in June 2021 and we picked it up. This October2021 I was called and told my refrigerator would be in by the end of October. Still waiting. I never get return calls from my salesman ABU People have lied to me about delivery date multiple time. One of the managers Bob even yelled at me in the phone saying he didn’t have time to talk to me. He did call and apologize after my husband went to the store. I understand there are issues with appliances but this is terrible. My money is tied up with this company for a year and a half. 10,000. Is a lot of money. They are affiliated with ABC warehouse somehow and every thing goes through their warehouse. I would NEVER go to Hawthorne appliances again. I have never been rude or demanding on the phone. I never write bad reviews. But I am very frustrated and sad and there is nothing else I can do but warn others to not deal with this company. There is never an excuse to be rude!"
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