Rent-A-Center 25473 Grand River Avenue, Redford Charter Township, MI 48240

"Not to helpful at all and never returned my phone call regarding what I was looking for"

"Absolutely pathetic. Wasted 7.5 hours (taken off of work) over two separate days for delivery of an item I don’t even believe was ever on a truck. The first day, a Saturday, I waited 4.5 hours for them to deliver the item within the 3 hour window only to have them cancel and reschedule due to a delay from a previous delivery. The second day, I called after the delivery window passed and was informed that they needed more information before they could make the delivery (information I emailed them immediately upon request btw, and they never sent an email, text, or made a call to request anything else.) Additionally, my secretary informed me that they made 2nd call to verify employment in the middle of the 2nd delivery window—which to me suggests they never intended to deliver the item and it was never on a truck considering they “needed more information” and found it necessary to verify my employment a second time. So I’ve wasted 7.5 hours only to have some very sensitive little guy snap at me in shock that I’m a little angry that they’ve wasted over 7.5 hours of my time. Then to top it off, I’m supposed to get my $100 deposit refunded and the contract terminated but I look on the website and apparently I’m rescheduled for the redelivery tomorrow—which isn’t going to happen. I wouldn’t take anything from them if they paid me. The single most sickening experience I’ve ever had with any business in the USA. If I owned this company, I’d close out of embarrassment."

"My experience has been very frustrating. I initially had signed up to purchase a table set however, due to the fact that they didn’t have what I was looking for, I decided to cancel all dealings. I initially I paid $10 upfront but when I called back to speak to someone to cancel my order, and let them know that I was no longer interested. I was assured that my $10 would be refunded to me. That clearly did not happen. As of this morning not only have still not received my refund but your company tried to withdraw $50 from my account three times for furniture I do not own or lease. Please tell me how is this even possible? This is bad customer service. When someone cancels business there should not be any more dealings with withdrawals or anything else simply because I did not request or authorize it."

"The staff at 1643 is wonderful. The store manager is very knowledgeable and knew exactly what I needed to get"