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Pep Boys
5630 South Westnedge Avenue, Portage, Michigan, United States
About the Pep Boys
Pep Boys is a trusted car repair and retail store located at 5630 South Westnedge Avenue in Portage, Michigan. With a reputation for quality service and a wide selection of automotive products, Pep Boys is the go-to destination for all your car maintenance and repair needs. Whether you need an oil change, new tires, or a replacement part, the knowledgeable staff at Pep Boys is ready to assist you. Visit us today and experience the convenience and expertise that sets Pep Boys apart from the rest.
Photos of Pep Boys
5630 S Westnedge Ave, Portage, MI 49002, United States
Opening hours of Pep Boys
Monday:
08:00 - 19:00
Tuesday:
08:00 - 19:00
Wednesday:
08:00 - 19:00
Thursday:
08:00 - 19:00
Friday:
08:00 - 19:00
Saturday:
08:00 - 19:00
Sunday:
09:00 - 18:00
Reviews of Pep Boys
"These guys were quick, kind, and professional. They diagnosed the problem and had me back on the road in an hour with a part ordered and an appointment to put it on the next day. When I heard a concerning sound related to the repair, they got me in quickly and checked it out. Ryan, Fred, and all the other guys here were great!"
"Made an appointment for 12pm to have my tires rotated. Took 20 minutes for anyone to speak to me. When I finally got to the counter I was told they will get to it as soon as possible. I asked how long will that be? 2 hours! To take 4 tires off and put them back on? Yup, then I was told the website does not take into account the work needed to be done or if they’re fully staffed. (I’ve never seen them fully staffed, it’s their go to excuse) No more pep boys for me. It’s where I bought the tires. I’m going to Discount, doesn’t matter that I didn’t buy from them. I’ve bought every tire for every vehicle from Discount, my mistake trying to save a few $. Pep Boys does not deserve me as a customer."
"I found the tires and set up the appointment by myself online, that was all good and fairly easy. I showed up for appt and was informed they were running a bit behind, but should have me out within 1 1/2 hrs, I had to wait at shop for service to be completed cause that's how it worked out for me. The 1 1/2 hrs max wait turned into 2 1/2 hrs and the guy at desk seemed to care less, I had to inquire about my car and he gave me a bad finish time, told me about 30 minutes still when it actually was almost another hour before my car was done. The tires seem good, only been driving on them for a few days, and seem to be mounted well. So that's good. The time management was horrible, questionable if I'd ever go back."
"I made an appointment for an oil change. I scheduled it for 8a (Saturday) at the Portage, MI location. Due to staffing issues, there were not enough mechanics to complete the multiple appointments. After about 30 minutes, the manager informed us that we would not get our cars worked on and offered to reschedule. I ended up dropping the car off later Saturday and picking up on Sunday. The manager comped my full synthetic oil change. He initially promised a 50% discount since the other customers and I were so accommodating. I was surprised and thrilled when he did not charge for the service. Pep Boys in Portage rocks. I have been using them for years, due to their good service, competitive prices and fantastic hours. They treat their customers well! Thank you!"
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