Caliber Collision 330 West Mosel Avenue, Kalamazoo, MI 49004

"Very poor experience at this shop. Took our car here for an insurance claim. Never fixed the mechanical issue. Took the vehicle back multiple times the first you could visually tell the camber of the tire was way off. They said they did an alignment but clearly didn't. I'm not even really sure if they replaced the wheel bearing on the side that was impacted. That bearing was noisy and we thought it was just road noise because we also put new tires on. After taking the car back 10 months later when the bearing became extremely noisy they just denied the problem. When I went to pick it up on a Friday they were extremely shady and wouldn't let me talk to anyone until Monday. This was at 4:40 and they closed at 5. Was told the only person I could talk to was in a meeting until 7. I ended up fixing this myself but not everyone is so fortunate."

"Cameron Slagle and his team went above and beyond my expectations while my truck was in the shop, Cameron kept me notified on every step of the process and answered all the questions that I had for him. Customer service and communication was top-notch. Thank you so much Cameron!"

"I was very pleased with the service I received. I was kept apprised of the progress being made. They faced a few challenges as I drive a "vintage" car and while parts were challenging to come by, they were able to access them in a reasonable period of time. When I picked up my car, it had been cleaned inside and out, much to my pleasant surprise. I would highly recommend Caliber."

"This is the second time I've had a car repaired here and the service has been great both times. My car looks brand new now. Eery time I talked to Ann or Cameron they were so kind and patient, they answered all my questions and kept me updated through the entire process. I'll be bringing all my cars here in the future."

"Caliber Collision fit my car into production when everyone else couldn’t. With the amount of parts and labor required to finish my car they did so in a timely manner. Ann at the front desk and was amazing. I called her probably too often to check on the progress and she handled all of my concerns and questions with the utmost respect and care. I appreciate everyone who worked on my car and got me back on the road☺️"