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Firestone Complete Auto Care
6620 South Westnedge Avenue, Portage, Michigan, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair institution located at 6620 South Westnedge Avenue in Portage, Michigan. With a commitment to providing top-notch service and expertise, they offer a wide range of automotive services including oil changes, tire rotations, brake repairs, and more. Whether you need routine maintenance or major repairs, the skilled technicians at Firestone Complete Auto Care are dedicated to keeping your vehicle running smoothly. Visit their store today for all your automotive needs.
Photos of Firestone Complete Auto Care
6620 S Westnedge Ave, Portage, MI 49002, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 18:00
Sunday:
09:00 - 17:00
Reviews of Firestone Complete Auto Care
"DO NOT GO HERE IF YOU WANT RESPECT AND EQUITY! I have never been so disrespected. We got yelled at right when we walked in and said they cancelled my appointment (and never informed me). The last time I came, they over charged me. DO NOT GO HERE."
"Never come here, you will be disrespected more than you ever have been at any other Firestone. Robbie or Miles or whatever the girl at the counter name was extremely disrespectful. First off, we walk in to be lectured about getting called for an appointment that they never called about. We checked our calls and voicemails and got nothing. Next, we say we have a question and get completely ignored to have them pick up the phone and not even answer our simple question. To then having our phone number read aloud in front of the lobby (violates HIPPA), we then stand there for 15 minutes getting laughed at while she/he tends to another customer and proceeds to run her mouth when we have said no more than 5 words. JUST BECAUSE YOU WANT TO CLOSE EARLY AND YOUR JOB SUCKS AND YOU HAD A BAD DAY, DO NOT TAKE IT OUT ON THE REST OF THE GOOD PEOPLE. I will make sure family, friends, and anybody I run into in this area avoids this firestone at all costs. Good luck staying afloat in this economy with workers like this."
"Went there in the middle of the week and asked for a quote to dismount old tires from wheels that are not on a vehicle and mount and balance snow tires I had, They gave me my quote no problem and said feel free to drop them off and they could work them in between jobs as they were loose wheels and tires. Sounds great to me no problem, I wasn't in any rush. Went on a Saturday to drop off, and here's where good ole Mike Watson, Mr. Helpful Manager comes in. No question was asked prior to Saturday when trying to drop off, of the condition of the tires, they are like new Blizzaks I got online with 12/32nd tread left. (They start at 13/32nd), the first condescending thing out of his mouth was "are they used" and I said yes, without any other questions or concerns from him he blurts out "can't mount used tires, company policy". So short, so condescending, unapologetic and he had already at that point dismissed any chance of rectifying the situation or taking it further. Baffled, I stood there a several seconds to gather my words as I was heated at this point by his lack of customer service and his attitude of seeming like he hates being there, hates customers, hates his life and wanted nothing to do with the situation. I said "you should probably have your team communicate that better so as to avoid creating situations like this, as this is now the second time one of your employees tells me one thing or fails to ask one thing and then you're suddenly here to tell me another.". I said to him this will be the last time I do business here. I will advise my closest to avoid Firestone at all costs moving forward. Mikes poor attitude, short and condescending dialogue and complete and utter lack of customer service will cost this location a good deal of business and I will personally never spend another dollar at a Firestone location or buy any Firestone products or services again."
"I've been doing business with Firestone since the 80s in multiple cities, and I keep coming back. My last visit to the Firestone in Portage, Michigan was to get a tire repaired that had a screw in it. I was told it would take a couple of hours before they could get to it, so I left the store to run some other errands. Within 30 minutes I received a text telling me it was ready to be picked up. Thanks guys for the great service."
"My tire light came on on the highway this Firestone was the closest to me came in on Sunday at 4:15 and Jeremy was able to to repair my tire to get me back to Chicago Great Service Much Appreciated"
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