Premier Custom Trailers, LLC

"Nick was great to work with and answered all my questions. He was extremely helpful and instrumental in my buying a trailer from them. Great experience, thanks Nick. Matt Morrissey"

"I truly had a fantastic buying experience here!! I originally contacted this dealership from an ad on a used trailer. I came out and Brandon showed me the trailer and answered all questions. This trailer didn’t end up meeting my needs so I inquired about ordering a new ATC car trailer. They offered me a great deal on my trade in so we placed the order. Brandon was outstanding every step of the way! I even made some last minute changes and he handled it perfectly. If you are looking for a new trailer, this is the place to go! You won’t be disappointed!"

"Great sales and service team to work with. Definitely will be my main trailer supply and service center as they answered all of my questions and had everything I needed in stock with zero notice."

"I want to start this off with their GM. Brandon is fantastic, when I had issues I wish I had spoken to him first because he was extremely kind and understanding. I took my two-horse trailer in to have an overall evaluation, bearings, and brake work done. It ended up needing electrical work as well. I told them to fix anything that needed fixing as I plan to have this thing on the road for years to come. I was under the impression they would replace anything that wasn't right or off. First loaded trip and a bearing fails. Luckily we were almost home so we didn't have to call someone to pick up the horse. The trailer started going all over the place so we knew something was wrong. Took it back, they replaced the bearings and IT HAPPENED AGAIN. Everything Premier did had to be redone by someone else. The spindles on both axles had gouges that needed to be filed to spec because they made a mess of them. The service manager was incredibly rude and tried to blame me saying that I overloaded the trailer. He then tried to say the axle was bent. If the axle was bent why didn't you say something before replacing the bearings the second time? He said anything he could to try and place the blame on anything or one besides him and his techs. Axle wasn't bent and I didn't overload the trailer. One horse under 1,000lbs. Had the service manager admitted they made a mistake and gave a sincere apology, I wouldn't have been upset and would've just left it. Mistakes happen, own it. Edit in response to owner response: Thanks for the response to my review. Thank you, but no thank you for offering me $1,500 in addition to my refund to take said review down. The fact I was offered money so people wouldn't see or hear what you did to my trailer is insane. I could have lost my truck, my trailer, and most importantly me and my horse's lives. The trailer had been sitting, but it wasn't for "years" I see the previous owner on a daily basis, he had used it occasionally to move things around and run out of state. Nothing was wrong with the bearings, I wanted them to have routine maintenance for the peace of mind. Another shop had it for less than two days, it has been on the road and done over 1,000 miles since."

"What a great experience. I was in search of a new trailer and once Brandon reached out to me on my questions we were able to work out all the details for my first ever enclosed ATC trailer and Brandon reached out to me almost everyday on my questions I had to him and with his great service I decided to drive 10 hours to pick up my trailer and what a experience and Brandon introduced me to his great staff and spent over a hour at there parts and service to get all the needed trailer supplies and the whole entire place was great and at the end I was able to meet the owner and had a great conversation and was treated First Class by everyone and the real reason I picked up my trailer rather having them transport it was the great customer service I received during the 3 weeks while my trailer was being built. Thanks to everyone at Premier Custom Trailers for my great experience and fun and will do it again. Tom"