LKQ Great Lakes

"I ordered a back door window for my left side I emphasized on the phone what window I needed. When I got it I was happy that it was already tinted. I get to the place where it would be installed and guess what wrong side window. I had to leave Valpo to come to Michigan City to go back to Valpo. A 5 hour ordeal because of them. Before you leave their company you just double check behind them. I should've did that."

"Went to LKQ at 4:50 pm. They close at 5. I knew it would be a long shot to buy an alternator 10 minutes to close... But.. Literally the only parts store still closed to customers for covid. So you have to call 800 number on the door to order your part. A man walked out who obviously worked there and I give him credit he went back inside to see if the guy working could help me... And he came back a few seconds later and said he couldn't find him . Call the 800 number. No one answered... On hold past 5... So I gave up and left. Today I called , and they have prompts.. business press 1, insurance company press 2, Regular Joe's looking for a part press 3. I'm beginning to think they never answer that one. Because after being on hold waiting for 20 minutes I gave up and just drove to Metro in Valpo. There I was meet by friendly staff , and helped instantly. So the drive is annoying but the customer service is worth it. LKQ will never get my business. They obviously don't need it."

"I purchased a rear differential from here and it was worse than the one i pulled out ,i drove here to pick up an ABS pump motor and when the guy handed it to me and i said " it's broke" and he said oh you can't use it? It's just a hassle every time we pickup parts here, they try to charge you for a core even if you have the core with you. They can never find the part you ordered over the phone. Just very unorganized and incompetent!!! This place is my absolute last option!!!!"

"We buy on average 9-10K in parts a month, We have only bought from LKQ a few times because each of those times the part showed up at different price than quoted, can't get cores picked up, our sales rep is not helpful, he's rude and quick to get you off the phone. Twice now I have called to talk to someone else about the problems I have with them and they always transfer me to him. We will no longer be "giving them another chance"."

"I normally don't leave a review unless it's 5 stars. I have never been dissatisfied with a product from LKQ. But I have to do everything in person. Getting through on the phone is often unsuccessful with hold times often exceeding 20 minutes.G says they're open till 5 but they're only open till 4:30. Like I said I have never been dissatisfied with them. They are just hard to do business with because the phone system creates a bottleneck. Also, if you call at 4:40pm and are on hold the whole time, the recording will come on at 5 p.m. and tell you they're closed and hang up on you. Definitely could use some improvement there."