August Pohl Auto Parts 468 West Ferry Street, Berrien Springs, MI 49103

"Very poor customer service. We have spent thousands of dollars over the last several years and Tom was unwilling to take care of a damaged part."

"On 03/28/2023 I purchased a hybrid battery from August Pohl Auto Parts for 6600 dollars including shipping. At the time of purchase I was informed they only take a wire transfer, cashier's check, or Zelle which was red flag number one for me but they were the only ones in the country that had the battery I needed at the time. When they were shipping the battery the salesman Tom told me multiple times to take pictures when the battery arrives and if there's so much as a scratch on it to report it as damaged in shipping which made me wonder if they were sending me an actual good battery. Red flag number two. When the battery arrived to me there was nothing the shipper had done wrong. There was no damage to the battery whatsoever on the outside but I did notice that August Pohl had shipped the battery with the service disconnect plug - plugged in which means the battery was life in shipping - a big NoNo and red flag number three. After installing the battery in the vehicle we found that the battery they shipped to us has many more codes and is in worse condition then the bad battery we were trying to replace. I informed Tom at August Pohl of our findings and requested a replacement battery or return for a full refund. He had me send him all the codes for a review and then the hiding game started. I must have called over 10 times before I can finally get them to accept and return the battery. They wanted me to pay for shipping both ways for their bad battery. Tom was obviously hiding from me, he did not return one of my many messages. By the time I got the battery finally returned to them two months later I had made so many calls that everybody there can recognize my voice. On 06/01/2023 they finally mailed me a check for $5200. $1,400 short of what I paid them for the battery. They're making money on a bad battery that they sent to me and not taking any responsibility. The worst business transaction I ever had in my life. IF YOU HAVE A CHOICE SHOP SOMEWHERE ELSE !!!"

"I had the pleasure to talk with Tom and Adam. What great people they are! I was looking for a transmission.. They found the one I needed and got it sent out quick! Communication was great! What great guys! We'll definitely be coming back to shop at August Pohl!"

"Bought a dashboard screen, arrived not working send pics same day.. absolutely no responses , send the item back .. no refund or item now.. IM OUT $550 and they still wont take calls or email replies .. idk how they are in bussines"

"Just had a great customer service experience with Tom. Really happy with August Pohl Autos. Got the part needed and was treated like a human being after calling over 5 different shops and not being able to get past the auto response. Would recommend this shop to anyone looking for parts."