Belle Tire

"Great service, a very prompt accomodations and warm attitude. Michael is wonderful, will return whenever I need their service."

"The work was done okay, as requested. Frustrating part is I set up a 10 AM appointment. I arrived early and I was told it would be a hour and a half for a rotation and wheel balance - I did a double take…but thought he was preparing me for the worst, only to be delighted when completed in less time. The vehicle was not pulled into the garage until 10:50AM. It took 1 hour 20 minutes to complete - 1 hour 10 minutes past the appointment time, and 40 min past the communicated time at check-in. Please respect your customers’ time. Appointments are created so we can meet our commitments to others too."

"If you look… I normally only write positive comments (9/10). We are positive people and believe the world has enough negativity. I am only writing this in hopes this location takes it up a few notches and learns what true, carting, customer service really is. I gave 2 stars, instead of 1, because I also believe Belle Tire is better than this. I have been going to Belle Tire for over 20 years. Not just when it's convenient, but I go out of my way to ONLY go to Belle Tire. You will find a review I wrote about the Holland Belle Tire, which was our go-to for 18+ years. never an issue, all car problems, fixes, maintenance, and recommended them to dozens of friends. I am still a Belle Tire fan... but this location has something to learn from other locations. I understand when you’re busy, you’re busy (I run a large multi-million-dollar business) ... I understand things can get overwhelming, but without customers, you do not have a business. My wife (just this morning, 11/15/23) was on her way to Detroit (3 hour drive'ish) to visit her aging mother, and we found a screw in her tire (big one clicking as she drove) ... I looked and it was a quick fix, center of tire, in tread. Of course, she takes the car to Belle Tire (as a loyalist), where we are always taken care of, or so we thought… They told her they could not take care of her because they were busy. Even after she said she was driving across the state, and it was a simple screw fix... they said nope. I receive a call from my wife, sobbing, not knowing what to do... very disappointed she was sent packing, I asked what else was around there similar… she remembers passing a Discount Tire. We have never been there before, as I mentioned previously, we are very loyal to Belle Tire. She arrived to Discount Tire and was in line behind a few people. Same thing: explains her story, they say they are busy as well. However, the gentlemen excuses himself from his team behind the counter, goes and gets a few things, goes outside with my wife, finds the screw, pulls it, bubble tests there was no leak (twice)… and shows her a very short little screw (big head though) that did not puncture the inside of the tire. He tells my wife that she was good to go and there is no charge. All of this took less than 5 minutes (standing in line was +10 minutes). Discount Tire staff were caring and supportive and genuinely wanted to help (wife’s words, she is in customer service). We are fans now. Belle Tire, I hope this lands right… a little love to your loyal (over 2 decades) customers, let alone any customer, goes a very long way."

"The manager was not as respectful of my needs as the employees under him but, he made sure when asked that I could speak with the technician who was responsible for maintenancing my vehicle every step of the way which was what I feel is needed when someone says you need parts replaced on your vehicle."

"With the current season of construction l have had more than one opportunity where I've needed a tire fixed due to screws or nails picked up on the road. Every time the staff has been welcoming and quick with the repair. Will not go anywhere else! Jim and his crew are the best!!!"