Whirlpool Corporation Global Headquarters

"The KitchenAid KUIX535HPA Ice Maker. After a year, it leaked and caused $3,000 damage to our wood floor. I filed a claim with them - it was denied because I could not identify the part. Back up...When I called Whirlpool about the ice machine going on and off and the floor damage, they told me to turn off ice maker and cut off water...I did. Within weeks they installed the new machine. They have the machine. I have pictures of moisture filled floorboards in front and behind the ice maker, but because I don't have the part (machine in their possession)..they will not pay. Horrible customer service."

"Whirlpool sucks...My less than 2 year old refrigerator stopped cooling and needs a new compressor and several other parts and one part is backordered until who knows when. As of today we have been without a refrigerator for 9 days and whirlpool informed me it could be another 2 weeks or longer before they have the part. I am using coolers to try to keep my food cold. The absolute worse part of this is my daughter is a cancer survivor and has to take medication that has to be refrigerated at a certain temperature which is close to impossible to do with a cooler. If my daughter gets sick because sorry whirlpool can't fix our refrigerator, when I'm finished with them I will own a part of whirlpool. The bad thing is they don't even care."

"Don't buy a Maytag dryer. I always read reviews with a skeptical point of view so I have never written a negative one. But our dryer has been a problem for over 3 years. We bought the extended warranty and after spending $819 on dryer, $250 on warranty and another $800 because they said we needed to shorten our vent. I still have loads that are so wrinkled they look s though they have been rung out & just allowed to air dry(the repair person's comment). After 4 months of calls to customer service, 5 different techs coming out, speaking to their techline, etc. I emailed the CEO, Marc Bitzer, & President, Alessandro Perucchetti, and have gotten no response, not even an admin saying we are looking into it. Whirlpool just needs to say it is not repairable and the warranty people would send me a check. If the heads of the company have no respect fro their customers why should all the employees in between. They should really be ashamed of themselves. As should New Leaf, the warranty company. I won't do that again either:) If I used Google photos I would attach a photo, but they were send to the Execs."

"3 year old Dryer totally dead. We had to get a repair callout 5 times in the first 2 years. All for manufacturer issues. Kept breaking. Now it's totally dead and won't heat. Whirlpool said no longer under warranty. We paid $799+tax at time, and best they will do is 35% off a new dryer, which equals about $729 with new prices. As a family of 5, buying a new dryer every 3 years for $1k after tax is crazy. I hope this company goes out of business for this treatment. Obviously poor quality products as the company does not uphold quality. My dryer should have been replaced after 3rd repair."