Gerber Collision & Glass 3800 Broadmoor Avenue Southeast, Kentwood, MI 49512
About the Business
Gerber Collision & Glass in Kentwood, Michigan is a full-service auto body shop specializing in collision repair, dent and scratch removal, frame straightening, and more. Our certified technicians are trained to the highest industry standards, ensuring your vehicle is restored to pre-accident condition. We are an I-CAR Gold Class facility, providing expert auto body repair services in Kentwood.
Customers rave about our exceptional service, with one satisfied customer praising our service advisor for keeping them informed throughout the repair process. Another customer was impressed with how quickly and efficiently their rear view mirror was fixed, saving them hundreds of dollars compared to the dealership. At Gerber Collision & Glass Kentwood, we go above and beyond to ensure your experience is top-notch.
In addition to auto body repair, Gerber Collision & Glass Kentwood also offers windshield replacement and repair services. Our high-quality auto glass and materials come with a lifetime guarantee, giving you peace of mind knowing your repair is built to last.
Whether you choose to drop off your vehicle or take advantage of our mobile service, Gerber Collision & Glass Kentwood makes auto body repair convenient and hassle-free. Contact us today to experience the Gerber difference and see why we are North America's leader in collision repair.
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Location & Phone number
3800 Broadmoor Ave SE, Kentwood, MI 49512, United States
Hours open
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"took my 2021 equinox in came back amazing, clean and well taken care of. John M. did amazing keeping me updated and informed on how my car was doing and what they had to replace with the most affordable repairs, took a little over two weeks with waiting on back ordered parts but overall very pleased with how time officiant they were to have my vehicle done for memorial weekend. Very helpful with explaining what they were doing to my vehicle when i dropped it off and walking me through everything that was done when i picked it up. Plus very understanding of any imperfections that have to go back for a few hours to be touched up. 10 out of 10 recommend them to work on my vehicle if it needs fix again, and the guarantee every part that was fixed if any paint chips or a seem is not flush. AMAZING WORK GERBER!!!!!"
"Let me be perfectly clear. I am dissatisfied with the service I received from Gerber Collison. This business is untruthful about the time it takes for repairs. They tell you what you want to hear to get the business, then extend the timeline to fit their work schedule. Once they start the work on your vehicle, you can't get your vehicle back until the work is completed. I can not describe or explain in a review how inconvenient and awful it was not having my car for 5 weeks! I was told my repair was easy/minor and would take 5-7 days, and all the parts were readily available. The actual time to do the work was 32 days!!! After waiting nearly 5 weeks for my car, there is debris and sand in the finish where the bumper cover meets with the front quarter panels. Choosing Gerber Collison was a mistake! I will not use them again."
"Our vehicle went in for a rear end collision. It took months to get our vehicle back. They didn't fix all of the issues caused by the accident. The speedometer wasn't working properly after the accident but they said it wasn't caused by the accident. They told us we would have to replace the whole instrument panel out of pocket for $1,000. We found a real professional to fix the problem for $150. Then several months later our driver side LED taillights quit working. After further inspection the lights were filling with water. We brought the vehicle back reluctantly so they could fix the problem since it was parts they should of replaced. Well it's been months of waiting again. Several not returned calls. Voice-mail box is full. They have the insurance contracts so customer satisfaction means nothing to them anymore. This company is so frustrating. I highly recommend finding another body shop."
"Michael gives top notch customer service! Will absolutely be bringing my vehicle back if it needs additional work. Left feeling a lot better about my car repair (at another location, wasn't happy) and will definitely recommend THIS location to anyone looking for fast, friendly, professional help. Thank you for the face to face reassurance, Michael! I appreciate you taking time out of your day to help ease my mind."
"Workmanship is excellent. The service and communication is terrible at best. Our service appointment was 6 weeks out. The parts were in. The vehicle was not complete when promised. No follow-up, I had to call to see if I could come and pick it up. I was told 2 more days. No call so I called. 2 more days. Then they called and said tomorrow morning and they would call. Noon came and no call. I called and was told that it was ready. Not counting the weekend it was 5 days longer than promised. Oh did I mention that the service is terrible at best."
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