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Todd Wenzel Collision & Appearance Center
2700 29th Street Southeast, Grand Rapids, Michigan 49512
About the Todd Wenzel Collision & Appearance Center
Todd Wenzel Collision & Appearance Center is a top-rated car repair facility located in Grand Rapids, Michigan. Our experienced technicians specialize in collision repairs and restoring your vehicle's appearance to its former glory. With state-of-the-art equipment and a commitment to customer satisfaction, we ensure that your car is repaired efficiently and effectively. Visit us at 2700 29th Street Southeast for all your car repair needs.
Photos of Todd Wenzel Collision & Appearance Center
2700 29th St SE, Grand Rapids, MI 49512, United States
Opening hours of Todd Wenzel Collision & Appearance Center
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Todd Wenzel Collision & Appearance Center
"I had a terrible experience with Todd Wenzel collision center. I was helped by Dave, the main manager of the place. Dave lied to the insurance guy, he also deceived me in the process of getting my truck back on the road. Also, I brought my truck in with a full tank of gas - it was on empty when I picked it up. Finally, I decided to call the owner Todd Wenzel but was sent to a dummy line that just kept ringing without the option to leave a voicemail. I would not recommend this place to anyone, avoid at all costs."
"Took my vehicle in on 6/9/23 for a quote on some body work under my grandpas insurance since the damage was his before we bought the vehicle. We have bought the vehicle now and it’s still on his insurance until the work is done. We advised Bryan (the manager) of this when we were in on the 9th and he said no worries you’ll have a quote this afternoon. After not receiving anything, I tried calling the 14th spoke with a woman, didn’t catch her name, she said she would talk to Bryan and Chris about it and would call me back. No call back received. I called again the 15th and left a voicemail, no one has returned the call, emailed Chris and Bryan on the 16th and Chris responded same day saying he would “do all I can to get the quote completed this afternoon before I go for the day. I'll be sure to just make a PDF file of it and email it to you when I'm done.” (directly quoted from the email). Today, 6/26, I have still yet to receive a response on that quote, I emailed back on 6/21 and left another voicemail this morning. Should have recognized the red flags when Bryan said “we aren’t a body shop that works directly with any insurance companies and so a lot of people don’t do their work here because their insurance tells them to go somewhere else.” At this point I don’t think it’s their insurance telling them that, I think they see it takes this long for a quote and don’t dare trust leaving the vehicle for fear that will take just as long if not longer. We were even going to have some customer pay work done that we requested a quote on, guess they don’t like getting paid.. Bryan was polite but inaccurate information/false promises and this long of a wait for a quote has tainted all of that for me. I likely will not be returning."
"Tony did a great job getting my estimate written up and working with my insurance company. Once we got the parts, they were able to get my truck in and back in 3 days. Thanks again, great job!"
"Not that I want to comment on a repair shop, as it only means that I had a accident, but this shop impressed me twice in the last few years. Both times were car-deer. They are always welcoming and provide good information on what is going to happen with the repairs. Work is spot on and paint is near factory finish. Very professional. I have also received a loaner car both times, nice to know they are there to help. Thanks!"
"Body shop was great and took care of me. I was very impressed and would suggest them 100%. I wish the same could have been said for Todd Wenzel in hudsonville after my Malibu got totaled. Around 10 phones calls and couldn't get my original sales person or the sales manager to return my call."
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