Firestone Complete Auto Care
2481 East Beltline Avenue Southeast, Grand Rapids, Michigan, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair and maintenance store located at 2481 East Beltline Avenue Southeast in Grand Rapids, Michigan. Our skilled technicians are dedicated to providing top-notch service and keeping your vehicle running smoothly. Whether you need a routine oil change, tire rotation, brake repair, or more extensive repairs, our team is here to help. With a commitment to quality work and customer satisfaction, Firestone Complete Auto Care is your go-to destination for all your automotive needs.
Photos of Firestone Complete Auto Care
2481 E Beltline Ave SE, Grand Rapids, MI 49546, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 18:00
Sunday:
09:00 - 17:00
Reviews of Firestone Complete Auto Care
"We have been bringing our vehicles to this Firestone location for many years and the team there has always provided excellent service. They have been extremely helpful, trustworthy, and honest, and have provided expert care for our vehicles at very competitive prices. Firestone has definitely earned our trust!"
"This place robs you of money! BEWARE! I went in for a tire rotation and wheel alignment ($109). I got there at 10am. The manager (Kevin) said the “tech” found my struts to be warped and curved with is making my car pull to the right. They told me it would be $1700 to fix!! I looked up how much the part itself is ($100) so basically they are charging for labor. Lie #1 They never communicated how long it would take. It should take 1-2 hours top to replace a strut. It’s a small part on the car. And wheel balancing and alignment takes about 25-30 mins usually. I was there for almost 4 hrs and proceeded to ask how much longer because it shouldn’t take that long. I had to be to work also at 2pm. Kevin then told tell me it wouldn’t be ready till 5pm! Then he said they made a note saying I was dropping off which I never said or discussed with him. Lie #2 No way does it take 7 hours to replace two struts. Even Google and other body shops states it should only take about an hour each. (We looked it up at other places). So basically they are taking their time so they can get all labor money (that’s really where they get you) I will definitely NOT be back. My experience here was terrible. I should have just stuck with Bell Tire. Don’t get cheated! Don’t waste money here! I also will NEVER recommend Firestone to anyone I know. This place has lost my business."
"Firestone at the Beltline has a reputation for both expertise and integrity. As an example of both from my most recent experience, I arrived at Firestone with a nail in my tire. I knew the minimum that I would need would be a tire repair, but it became evident that I needed two front tires. When I explained that I thought I also needed an alignment because of a vibration at higher speeds, I was advised that the vibration was more likely to the two front tires and not the alignment, and we could schedule an alignment if the tire replacement did not resolve the issue. The tire replacement (I ended up deciding to purchase four new tires due to the age of the back two tires) did resolve the issue. My point is Firestone at Beltline employees are experienced experts (in this case Kevin) and do not try to sell you products or services which are not needed. That has also been the experience of my friends and family who also use Firestone at Beltline."
"I was a loyal customer of Firestone for over 10 years. I suspect the decline in customer satisfaction reflected in a number of reviews is related to corporate policies. Recently I utilized the on-line scheduling tool. I put in my preferred date and time on Sunday for an appointment on Friday. I received an email confirming the appointment request was submitted and heard nothing further. I went on Friday presuming the appointment was set and discovered I did not have an appointment. Reviewing the email it confirmed that request was sent & if needed the store would contact me to adjust/change. I submitted a second online appointment request & haven't heard anything but decided to use another business and was able to not only get an appointment scheduled promptly but have issue resolved in a timely manner. The last time I had an appointment with Firestone my vehicle wasn't even brought back to the bay for >90 minutes. I think Firestone has a staffing issue where they have inadequate staff to do the jobs they book and this is further exacerbated by the way things are "scheduled" (booking to many jobs plus trying to accommodate walk-ins &/or emergent jobs). Anyway, I've found a new business to support and will no longer use, recommend or support Firestone. Perhaps if Firestone corporate focused on making their employees happy by providing great wages, adequate staffing they could recruit & retain great people & in turn provide great customer service. Edit to update: Received an email confirming my appointment.... however I got the email at 12:40 p.m. for a 12 noon appointment."
"I own an old Thunderbird from the 70’s. I had been taking my car to a mechanic in Cascade that either can’t find parts, keeps my car for weeks at a time, or simply does the job poorly. I recently got my car out of storage and found that the power steering fluid leaked out of which I had the hoses replaced last fall. I once again turned to Firestone for help. This was my third time taking it to them to fix/correct what the other mechanic couldn’t do. They quickly found the issue and I had the car back in a day and a half. I realize they may not be able to fix everything the car may need, but I greatly appreciate what they’ve done so far! Everyone there has been very nice, friendly and helpful which I appreciate! Prices for services done are very reasonable too!"
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