NAPA Auto Parts
3480 Fairlanes Avenue Southwest, Grandville, Michigan 49418
About the Business
NAPA Auto Parts is a well-known car repair and retail store located at 3480 Fairlanes Avenue Southwest in Grandville, Michigan, United States. They offer a wide range of automotive parts and accessories for all makes and models of vehicles. With a reputation for quality products and excellent customer service, NAPA Auto Parts is a trusted destination for car enthusiasts and DIY mechanics alike. Whether you need a replacement part or want to upgrade your vehicle, their knowledgeable staff is ready to assist you with all your automotive needs.
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Contacts
3480 Fairlanes Ave SW, Grandville, MI 49418, United States
Opening hours
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
08:00 - 17:00
Sunday:
Closed
Reviews
"No frills, knowledgeable staff, honest prices. If it's not on hand, they've got a big network and a warehouse out by the airport that they can get it in quickly or if you're in a rush you can go get it same day most of the time. Much better experience than most of the other "auto stores" around town."
"Low knowledge staff, lost online orders, etc. Called in for a part, was told in stock. Drove in to pick it up and told they don't have it. Online orders not pulled correctly, correct part, but incorrect part number. ( appearantly if the bag says " transmission line" its close enough). It pains me to say that customer service is better at autozone or O'Reillys."
"I have to thank Frank for his patience, determination and grace in finding a battery that fits my old volvo, OEM was off about 1/4" on battery size and Frank measured and test fit multiple batteries until one fit. I really appreciate the help for an odd problem, Thanks Frank!"
"Napa doesn't know how. If you enjoy being ignored by multiple staff when you are the only one in the store, this location can ignore you. When you do speak with an employee it is clear you are annoying them because you are in the store. I have stopped into this store several times, usually as last option. This experience is consistent even with different employees. I live a half mile from here. I have never been able to buy what I need here. They either did not have it or the employees did not understand. I even had an employee here tell me the job I was doing and had done a couple times before for friends was not possible. It is possible. I have done it successfully before and finished the job after getting parts from another store. These stores are why amazon is taking over. I am learning to just order what I need from amazon. The one thing these types of stores can offer is customer service and humans who can answer questions. I guess google will replace them. This fact is very disappointing. I hope someone from Napa takes this review as feedback and tries to make changes."
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