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Ford Service
1401 South Beacon Boulevard, Grand Haven, Michigan, United States
About the Ford Service
Ford Service is a trusted car repair institution located at 1401 South Beacon Boulevard in Grand Haven, Michigan. Specializing in servicing Ford vehicles, our skilled technicians use the latest equipment and genuine parts to ensure your car runs smoothly and efficiently. Whether you need routine maintenance, repairs, or diagnostics, our team is dedicated to providing top-notch service and getting you back on the road safely. With a commitment to excellence and customer satisfaction, Ford Service is your go-to destination for all your Ford vehicle needs.
1401 S Beacon Blvd, Grand Haven, MI 49417, United States
Opening hours of Ford Service
Monday:
07:30 - 20:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
08:00 - 12:00
Sunday:
Day off
Reviews of Ford Service
"Incompetent service advisors. Can't/won't return calls. Terrible follow through. I could go on forever. Preferred Ford in Grand Haven is terrible."
"I brought someone there to get their car repaired. The experience was terrible. She brought a car in for steering issue. They told her she needed a battery and which she haven't told before she needed and for the Muskegon told her there was nothing wrong with the battery. Now they tell her the battery is bad, but they won't honor the warranty until she brings paperwork that the battery is under warranty. I thought it was Ford? If you buy something at Ford the other ford people don't know about it? Once that is cleared up and she had to pay someone to take her to Muskegon to get the paperwork and bring her back to Grand Haven to give it to them. She finds out the problem she brought it in for wasn't repaired after being charged $130. So now she has an appointment for Monday morning. Let's see what they're going to try to tell her she needs now.,"
"Dropped my truck off Friday (10/1) at 8AM to have a bedliner installed. At 230 that afternoon received a call from the service department stating that they had ordered the wrong part. When asked what they were going to do to fix the issue, I got a "We'll order the part and it should be in sometime next week." Was told that I would receive a phone call that night with an update. No call. Called back in just before 5, no update and was told I would receive a call Saturday or at the latest first thing Monday. No call. Called in again just before 5 today, was put on hold and eventually asked to speak to a manager. I had rented a car to get through the weekend, and now am out $355 for a vehicle I rented while my truck sat in the dealer lot not getting the work that was scheduled to be done. I've leased my last 2 vehicles from this dealership. They will no longer be receiving my business."
"Big Josh was the fine gentleman that sold us our Ram truck and we couldn't be happier. He was very professional in getting us the vehicle we we looking for and also got us in the price we were looking for. He made us feel like we were a priority not just a number to fill a quota. I would recommend Preferred Ford and Big Josh to anyone."
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