Williams Chevrolet, Inc.

"Very disappointing experience with Williams. Have gotten 3 trucks from there. First transaction was great. Second was terrible. The Salesperson had double booked herself and I sat there for 5 hours. The terms and price also changed than what I was originally told. The last transaction was a nightmare. Had put down a deposit on a new truck. It took multiple phone calls to ever get anyone to call me back. The terms that I put the deposit down completely changed by the time the truck arrived. Very disappointing experience. I left with the Salesperson supposed to call me back when the wheel well liners came in. It's been over a year now.... NO call back. I gave up on the call back a long time ago. I just watched a Williams Chevy commercial on TV. Don't believe any of the prices and terms they advertise. Unless you work for GM you won't get it. I believe this is deceptive advertising. Will NOT get a 4th truck there."

"Salesman Eric Hall and everyone else were helpful and professional and friendly. I very much like the no haggle sales protocol and reasonable prices. YES I would come back here again and I would recommend this dealership to anyone who would ask my opinion."

"These guys are great to work with! Adam, had the inventory ready for us to test drive and knows the product and value. Gordon, made the price work for us on the sale and the trade in. We had a problem with the brakes shortly after the purchase and they stood behind the issue and resolved it for us. Mike, in Service is on of the best Service guys I have worked with. We are very happy we made the drive to Williams to purchase our truck. Highly recommend Williams."

"The issue with the "Service Charging System" that was displayed by my 2014 Volt was resolved relatively quickly, or at least within the time frame that was suggested when I called to set up an appointment for the work. That was satisfactory. I do think, however, that the total charges for this work ($150 diagnosis/$300 software update reprogramming) are rather steep for what was apparently a "known" issue with the vehicle. Per Repair Invoice 36219, "a software update ...is available to correct this condition." While this may not have fallen under "warranty" provisions, especially with the age of the vehicle, it would have been good had GM made the information about the potential problem and the available resources to correct it more readily know to vehicle owners so it could have been included in a regular service appointment."