Mercedes-Benz of Traverse City

"We were up from Columbus, Ohio and staying in Petoskey, MI to ski for three days up at Nub's Nob Ski Area. On our first morning of the ski vacation we came out to close our lift gate and the lift gate would not close. We called the dealership around 9 am and they indicated that we could come in for a same day visit. We traveled through a snow storm and arrived at the dealership around 11 am and the service department examined the ML350 for us while we waited in the lobby. We were told that a new part was needed to fix the tailgate and we would need to come back the next day. We asked if the dealership could provide us a loaner vehicle. We were told that it might not be possible due to the backup of service appointments that all MB dealership are currently experiencing. The service department spoke with someone and they decided to provide us a car and allowed us to leave our ML350. We were able to move our ski equipment into the loaner vehicle and go directly to the hill. Additionally, the dealership texted us the next day (Friday) and we were able to pay for the service from the lift chair at Nub's. The dealership put our keys under the mat of our repaired car and allowed us to return the loaner vehicle after hours on Friday evening. The staff at the dealership literally saved our family ski vacation. I think we hugged multiple people thanking them for their kindness."

"I always have a positive experience with M-B of Traverse CIty. Whether it's a phone to call setup an appointment or ask questions. The staff are great and Ashley is a true professional and manages customer service to perfection. The technicians have always done great work on my car too and I like the quick wash of the car before I leave too! I recommend this dealership."

"I took my car for what I thought would be a one day service. It turned out to be much longer but I had use of a wonderful loaner Mercedes for nearly two weeks. I was kept updated during the process and I cannot recommend this dealership enough. Everyone was professional and I will definitely be back for any needs."

"Outstanding customer service and purchasing experience! Worked with Christy and she did an amazing job helping me through the ordering process. Took delivery a few months later and had all the paperwork ready to complete in less than 15 min. Also very happy w/ my E450 wagon!"

"It's a car dealership, and it is a good one. I cannot say I had any issues with the place here. Overall, a decent place and would highly recommend it."