Home Services at The Home Depot

"I had lots of carpeting and hard flooring installed, always done on time and good job. I had all new windows installed in my familyroom, 8 of them, and they were done in one day and great job but since Covid many companies are left with fewer employees and fewer subcontractors. A couple of months ago I had a new kitchen range and micro installed and they were right on time and did a good job, in and out in a matter of hours. I have never had a problem with Home Depot."

"Had an unbelievably bad experience with AIS, the company Home Depot contracted to install my carpet. They failed to show up THREE TIMES. I lost a full day of work and countless hours trying to coordinate the install. The installation was scheduled for an afternoon. I took a half a day off work, and they never showed up, and never called me. I spoke with AIS the next day, and they said the installer could not get there due to snow. Somehow everyone else was able to get around, but they were not? And they couldn't call? We rescheduled for another morning, and I said I would have to leave by noon. AIS said no problem, I'd be the first stop. They did not show up early, so I got nervous and started called them. They said someone would be out at 12:30! After arguing, I said I needed to go to work and that if they showed up at 12:30 nobody would be there. 12:30 roles around, and the installer is at my house wondering where I am. The installer asks if he can come later. I said I'd give them one more chance that evening. They didn't show up on time again so I cancelled the order. You just can't make this stuff up."

"The Petoskey Home Depot is the worst retail store I've ever dealt with. My wife and I purchased $7k in flooring from them and were lied to and deceived multiple times throughout the process. Whether it was intentional or just sheer incompetence, this type of customer service is simply not acceptable. First, we purchased the home measurement and ended up having to have our home re-measure three separate times because they missed entire rooms and closets. This added up to around three weeks of delays and the measurements were still incorrect. Once measurements were completed, we had to return to the store on three separate occasions to review the order and correct errors before the order could be placed. Each time we were told that the flooring representative would call us with updates. This never happened. The flooring representative also informed us that we could schedule the install once the order was placed and the flooring would be installed in approximately two weeks. This was a lie. Once the order was placed, we were told that we could not actually schedule the install until the flooring arrived. They stated that it would arrive in about a week and the install would be approximately two weeks after that. This was a lie. The flooring took two weeks to arrive and then we were told that the earliest install they had open was a month and a half away. At this point we considered returning the flooring and going elsewhere, but we were assured numerous times that once the job was finished "we will discuss compensation for all the hassles". After the flooring materials took up our living room for a month and a half, the install was completed. The installers received incorrect information from Home Depot and ended up having to tear out our vinyl floor in the kitchen. Despite the fact that we specifically asked HD about this several times and were told it would be fine to lay the laminate over it. I ended up unnecessarily shaving kitchen cabinets to account for the height difference above our fridge due to this. The installers also put the wrong color quarter round under our cabinets after HD forgot to give them the correct quarter round. Also, one of our closets was left without carpet because the measurements were still not correct after three attempts. Finally, after the install was (kind of) completed, we call the store to discuss the compensation that we were promised on multiple occasions. At this point we were told that we would not be receiving any compensation. After weeks of attempting to contact store managers and HD's corporate office, it has become abundantly clear that they have no intention of discussing the compensation that were were promised. It is unacceptable that companies like this can deceive their customers like this and face zero repercussions for it. If you are searching for a company to meet your home improvement needs, I would highly recommend that you look elsewhere."

"Can you believe that the home depot is 800 carpet installs behind, I can the carpet ordered was defective and had to reordered and then another 30 days to wait for install. Now we have to move the furniture back into the room only to move it back out and then back in. With all the high tech comm. available it only takes the store manager two days to figure it out, did I say he was one of three store managers, We are asking to be moved up the list for install and and compensation for moving furniture twice, all for defective carpet which sat on there floor for over three weeks. without checking it for quality as we were told before signing on the dotted line .I think the Home Depot can do better than this. Please get it together."

"DO NOT USE FOR CARPET Do NOT go through this Home Depot to get carpet installed. They subcontract Andersons Instillation out of Grayling and I was very displeased with them. I missed 1.5 hours of work just waiting for them to get there, when I called to ask where they were they were just leaving the shop which is an hour away from our house. They have very poor communication between the shop and the installers as well. Then it took them three days to get two rooms installed."