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Gazelle Sports Birmingham
99 West Maple Road, Birmingham, Michigan, United States
About the Gazelle Sports Birmingham
Gazelle Sports Birmingham is a premier athletic store located at 99 West Maple Road in Birmingham, Michigan. This institution offers a wide range of high-quality sporting goods, including running shoes, activewear, and accessories. With a focus on providing top-notch customer service and expert advice, Gazelle Sports Birmingham is the go-to destination for athletes of all levels looking to gear up for their next workout or race. Visit us today to experience the difference that Gazelle Sports Birmingham can make in your athletic pursuits.
Photos of Gazelle Sports Birmingham
99 W Maple Rd, Birmingham, MI 48009, United States
Opening hours of Gazelle Sports Birmingham
Monday:
10:00 - 19:00
Tuesday:
10:00 - 19:00
Wednesday:
10:00 - 19:00
Thursday:
10:00 - 19:00
Friday:
10:00 - 19:00
Saturday:
10:00 - 18:00
Sunday:
12:00 - 16:00
Reviews of Gazelle Sports Birmingham
"Poor customer service and improper handling of credit card charges. I recently purchased two pair of shoes from Gazelle. After about five days I decided to return one of the pair of shoes. The store manager incorrectly charged my credit card again instead of refunding it during the return process. I did not notice the error until I got home. I immediately went back to get this problem corrected. I mentioned to the manager I was not happy I had to return and also mentioned how much I was inconvenienced in the process. He corrected the charges but his apology was very insincere. I will not return in the future do to how I was treated and how my purchase transaction was handled by the store manager."
"I wanted to start running again so I went to get some help picking out a good pair of running shoes. I walked in and was not greeted. I walked around the store for approximately 15-20 minutes while the salesperson assisted the only other customer in the store. I walked around him, in front of him and beside him. Not one time was I greeted or asked if I needed any assistance. Common courtesy would be to greet EVERY customer who walks in and if you can’t help them right away, you inform them that someone would be with them shortly. Management needs to train employees on providing customer service, at least at the most basic level. There were customers who came in after I did that were greeted and assisted. I just stood in front of the shoes waiting to see if I would even be acknowledged. I was not in the 15-20 minutes that I was in the store. Extremely disappointed in my experience."
"I had a sad experience. I couldn't believe it. They had the shoe I wanted but it was worn and a bit scuffed up on the BACK & FRONT SIDE. I was floored (like what?!) So I asked for a lower price. The sales rep was really nice, she offered to clean them. However, she said she did not know if she could offer the discount. I would have got them but it's sad when you don't go over the top for a used pair of shoes. Ms. Kirye did great but a clean pair of shoes with a discount would have been the BIGGEST STAR AWARD EVER for a used pair of shoes. C'mon Gazelle!"
"Gavin assisted me on a busy Sunday. Customer service orientated, knowledgeable on products, made recommendations. Able to multi-task. Very efficient. Purchased a total of 3 Pairs of shoes of which two were initially going to be ordered. Turned out he found a pair and I was able to walk out with two pairs vs one. He set up on-line shipping. Thank you Gavin for your customer service and I can't wait to receive the 3rd pair! Great shopping experience!"
"I was recommended this store by a good friend and I’m glad she mentioned it! I needed a good walking shoe and a shoe to wear to work since I stand all day. Matt was so kind and helpful and showed me all of my options. He even measured my feet to make sure I was getting the best fit! He also ordered the color shoe I wanted and had them shipped to my apartment! So thankful for his help! 10/10 experience."
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