Westland Shoe Repair

"HORRIBLE! Do NOT go here! We took a pair of shoes to ask if moving the strap is doable. 1st red flag: The store is disgustingly filthy. 2nd red flag: The guy was in a cast and said he broke it yesterday by knocking someone out that came into the store?! We wanted to leave, however he had my shoe in his hand and took in the back of the store, without telling me anything, nor did he measure anything, and did not give me a cost. Quite frankly, I did not know what he was doing! He returns with my shoe AFTER cutting it, WITHOUT measuring anything, WITHOUT my permission, and got glue all over it!! Now the shoe is too small and he tells me I owe him $26?!?!? I honestly don't know how this business remains open? Do yourself favor and DON'T GO HERE!!!"

"This is the worst shoe repair place I've ever visited, pushy and rude. Basically scammed me as I walked In the door. Took my things from my hand and lied and told me that they were old and needed new insoles,(they were brand new) just too charge more money for something I didn't want. Do not go here find somewhere else from this scamming creep."

"I brought my favorite boots to get them completely destroyed. No, initial plan was to give them additional sole support which should be glued to the old one. BTW, the price for that was already rip-off but I loved the boots so much I payed. I got them back with cut off fabric, simply because the guy was doing it carelessly by using a machine. He also made me stay in the store for one hour saying the job would take 10min. AVOID this place at all cost. Rather buy new pair than spend arm and leg on something that will go to trash can. I'm heartbroken about my boots. I couldn't find this pair anywhere to buy. It was nice pricey boots. In addition he wasn't polite and appropriate during our conversation. Stay away, especially if you're young female."

"Avoid! This place is awful. They wanted to charge me $135 to reheel my boots which is a lot. Turns out he wasn't even planning to reheel them, he took the outer layer off the heel, painted the underlying plastic black and said that's what we agreed to. It looked like garbage and he tried to defend it. I tried to argue, went outside to collect myself (while he expressed annoyance behind my back) and he then he tried to backpedal and waive leather and new heels at me while I was sitting in my car for a minute. When I went to go back in and talk to him, he'd locked me out. He still has my shoes, so I'm out two of my favorite pairs of shoes. Save yourself the headache and go somewhere else. Edit: Got the shoes back, one done his way and one that he didn't touch. That's what he thought was worth $135. Black paint on the heel."